I wouldn't wish this company on my worst enemy . The technician called me before they even came and began harassing me for a tip. I refused and the technician continued harassing, saying "come on man, $10, $20 dollars!" I contacted customer service because I did not want this person coming to my house after this interaction, and was told that was their only tech, so I requested to cancel. After cancelling, I was told that I would be charged $125 for the tech being dispatched, and they would investigate the matter with their escalation team, as their tech said I was lying. Of course he was going to say that, because he was breaking their policy. The manager on duty I spoke to was empathetic, but it's absurd that a manger cannot cancel a charge for a cancellation due to their employee's inappropriate conduct.