My battery was on the verge of completely dying, and jumps, while working, were having to happen every time I went somewhere. I desperately needed a new battery but I'm in the middle of a move and an insanely busy schedule. Although my tech wasn't there at the allotted appointment time, the entire experience from purchase to installation was very amazing. I have a 2013 Ford Escape that is still out here being amazing, but the darn battery requires removing other stuff to get to it, so it isn't a simple change. Borys said it would take him an hour but he did it in under an hour, and even made sure to double check my windshield wipers were all set after having to remove them to get to the battery. This was my first experience with 1800 Battery and I absolutely would use them again. Thank you!