First time I ordered a battery to be installed at my home, the reservation was for that day. I thought that was great. Until they contacted me and told me it would have to be the next day. That didn't work into my schedule. I then ordered another battery to be installed the next day. The appointment was set and we were good to go. The day of the appointment, I got a call from them and they told me (this time, but not the last time) that the battery I ordered was not the right one for my car, and that I needed a specific battery. They said they would install the one I chose, but it would void my car warranty. Of course the newer battery was priced at $100 more. Funny how they never caught this the first time I ordered the battery and needed to cancel. Safe to say, I canceled the appointment and will not be ordering a battery from them again.