While the technician assigned to replace my car’s battery was very nice, I had more than one communication issue with 1-800-Battery. I originally scheduled my appointment for Sunday, 11a-2p. That appointment time came and went, and I had to reach out to customer service to figure out what happened. The representative on the chat was so slow to respond to each of my messages but finally said there was a problem with dispatching my order and that they’d have to move my appointment to Monday between 8a and 10a. Fine, but why hadn’t anyone reached out about this issue and needing to reschedule before I did? So Monday morning I get a text saying 1-800-Battery is on the way and the tech will arrive in 42 minutes. 3 hours later, still nothing. So again, I have to reach out to see what is going on. I messaged again to ask for an updated ETA and get a response from the tech saying he texted this morning and because he didn’t get a response from me, he thought I was unavailable and skipped my appointment. There was absolutely NO indication in any communication I received that said I needed to respond or confirm, just that the tech was on his way. How was I supposed to know I needed to respond?? It read like an automated text and didn’t ask for any kind of response. So much of my time wasted. To top it all off, the tech dropped one of the bolts for attaching the car battery and wasn’t able to locate it so now I have another to-do on the list. Why wouldn’t a car battery tech carry extra bolts? The whole experience was very frustrating, especially the lack of clear communication from customer service.