This was not the best process. I placed an order for a battery by VIN lookup. At the completion the status updated to sent to fulfillment. Nothing on the site let me know that the facility was closed and the order will be filled in the morning when they open. I was at work, and waited. Then I called when it was getting close to closing, I was on hold for 17 minutes. I then initiated a text conversation. I then received a text notifying me that I reached the business after hours. Also, that dispatch can take up to a few hours and the battery could be dispatched without the tech. I then put in the notes that I was going to try to get home, and would need the battery and installation at my home. The following morning I received an email update that the battery was dispatched. I called the dispatch center to make sure that the battery was coming to my home. The rep told me that even though I ordered the battery with a VIN lookup it was wrong. And told me the replacement. So the initial battery was canceled. There were several mishaps here to an already stressful experience. Please update your prompts on text and ordering site. Technically I would still be at my job waiting for the battery.