Disabled customer unable to stand without a walker waited 7 hours outdoors in the hot sun for tech to appear, finally had to return to hospital where I have been inpatient for over 2 months following spinal surgery and make another appointment for the next day. Tech showed up on time and was supposed to already have the battery. He did not and had to leave and get the battery. 90 minutes later with me again waiting outdoors in even hotter sun he came back and began install. During process he actually DROPPED the battery! I told him that I did not think it would be a good idea to put that battery in my car and requested he go get another one. He told me that there was nothing wrong with the battery and he told me I certainly had the right to do so, but that if I did that it would not be him coming back to do it and I would have to reschedule for the next day. Fuming under the collar and faced with little choice in the matter I told him to go ahead with the install but to make a notation that the battery had been dropped. Car started when battery installed and I returned to the hospital. I then called to check he had made a notation that the battery had been dropped. He had not done so and the phone agent said he was unable to annotate a completed order and that I will have to call back Monday and speak to a supervisor. I will indeed follow up and do so. I think that GIVEN ALL THESE ISSUES AND HAVING TO SPEND A HUNDRED BUCKS TO GET THIS DONE THAT I SHOULD BE REFUNDED THE MONEY I HAD TO PAY!! I am going to ask the supervisor to do this but hold out little hope for that happening. I AM ONE VERY DISSATISFIED AND UNHAPPY CUSTOMER AT THIS POINT IN TIME!!!