My first interaction with this company was positive. They responded quickly and replaced my battery without any issues. Several months later, they even honored the warranty and replaced the battery again after it failed. However, things went downhill from there. Just a week after the replacement, the new battery failed once more, and the company refused to come out or do anything about it. They offered no real solutions—only repeating that “it was policy.” I asked to speak with a supervisor and was told they were out of the office but would call me back. That was four days ago. Since then, I’ve called multiple times and each time I’ve been told I’d receive a call back, but I never have. Finally, this morning, I was told I should have sent an email because that was the only way the issue could be addressed. At this point, I will be using another company going forward. With better communication, my car could have been fixed instead of sitting inoperable for six days.