My 2020 BMW needed a new battery. I called the dealership, they said a tech would call me back with pricing and availability. I called two other BMW mechanic shops, one said they'd call me back, the other said they couldn't change a battery at this time. I got online again to search for more local shops, and kept seeing the sponsored ad for 1-800-Battery so decided to check out the website. I punched in my zip code, VIN, and the website generated what battery options were available for delivery with install. I picked one and paid on the website at 3pm. By 4:45pm I had the install technician calling me to tell me he was heading my way and would be at my house in about 45 minutes. He arrived right when he said he would, had the battery changed and programmed within an hour of arriving, in the rain! Everything is working as it should, no issues. I am highly satisfied and so thankful with the quick response time. By the way, I'm still waiting for the dealership and the other place to call me back over a day later!!