Ordered my battery and a technician to put battery in at 8am. It was to be delivered around 1030-11am. No communication on the part of the company letting me know delivery status. Called 800 number around 1215pm to inquire about technician and battery, was given an updated time of 100pm. I advised them that I had to pick my son up from school at 2pm. I had to call them back at 130pm to see where the technician and battery were to find out that they were not coming. Operator advised that they had to switch drivers. My only question to the operator was why didn't someone let me know so that I could make arrangements to pick my son up from school? No reply. I requested a refund for the $300. Operator tried to push back on my refund, I requested a receipt or email advising of the refund status,operator stated that he could not send me one. But he guaranteed that it was canceled and refunded. NEVER AGAIN!! Customer service and Communication SUCKS!!