Terrible Customer Service and Lack of Refunds - A Warning for Buyers!!!! I feel compelled to share my horrendous experience with [website/company name]. In short, I strongly advise potential buyers to stay away from this site. The lack of customer service and failure to process refunds is nothing short of appalling. Several months ago, my family and I made a purchase from [website/company name]. Unfortunately, the items we ordered were out of stock, and we were informed that they wouldn't be able to fulfill our order. Naturally, we requested a refund for the undelivered items. Little did we know that our refund journey would turn into a never-ending nightmare. Initially, we were met with sporadic responses from the customer service agents, who often claimed to have "asked their colleagues to initiate the refund process." Regrettably, those promises turned out to be empty words, as we have yet to receive our refund, even after waiting for over a year and a half. The lack of consistency and communication from the customer service team is deeply frustrating. It's incredibly disheartening to receive intermittent replies, with some messages going unanswered altogether. Each time we manage to reach out to them, we're greeted with the same excuse: "We're working on it." Yet, despite their reassurances, no concrete actions have been taken to process our long-overdue refund. Such disregard for customer satisfaction and blatant negligence in fulfilling their promises is unacceptable. It's evident that [website/company name] does not prioritize its customers' needs or concerns. As a result, I strongly urge anyone considering making a purchase from this site to reconsider and look elsewhere for a more reliable and trustworthy option. In conclusion, my experience with [website/company name] has been incredibly disappointing. The absence of a refund for the undelivered items, coupled with the lack of consistent communication and delayed responses from their customer service team, paints a grim picture of their business practices. Save yourself the trouble, frustration, and wasted time by avoiding this site altogether. There are undoubtedly better alternatives available that value their customers and honor their commitments.