Some time ago {appx } my computer locked up and the message from Microsoft was to call Technies. They worked on my computer and fixed it. The charge was $200 and I was told that was for 1 year of repairs. I asked for a receipt and info about calling them. That was the kiss of death, they hung up and that was it. Day before yesterday the computer locked up and I got the same scren to call you know who. I did and thay didnt know me or my $200. But we talked and I agred to pay another $200 when they wnted $500. They fix the poblem and said they would call me thismorning for the oayment.They called while I was at y doctors and waned $350. I have tried to call them and thee is no answer. I just dont get it. I wish I could talk to a live peson ay Microsoft.