Paying for cover which was sold as unlimited call outs parts and labour, service engineer came to do annual service on my 1 year old boiler only to find the competent engineer  had not put the pressure back into the boiler, called them back to seek support advised & that i wanted to cancel was told as i had someone round for annual service therefore i could not cancel due to t&c's. I was advised i will need to cancel 30days before my renewal and my policy was only covering me in the event of a TOTAL FAILURE, soo i felt mis informed by the sales advisor!