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247 Home Rescue Reviews

3.2 Rating 429 Reviews
56 %
of reviewers recommend 247 Home Rescue
3.2
Based on 429 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Read 247 Home Rescue Reviews
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Phone:

0345 3192 247

Email:

enquiries@247homerescue.co.uk

Location:

Parkhill Business Centre, Padiham Road, Padiham
Burnley
BB12 6TG

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247 Home Rescue 1 star review on 2nd October 2024
James Nalborczyk
247 Home Rescue 1 star review on 2nd October 2024
James Nalborczyk
247 Home Rescue 1 star review on 24th September 2024
Anonymous
247 Home Rescue 1 star review on 1st June 2024
Anonymous
247 Home Rescue 1 star review on 10th January 2024
Tina Kaur
247 Home Rescue 1 star review on 29th December 2023
Anonymous
247 Home Rescue 1 star review on 22nd November 2022
Anonymous
7
Anonymous
Anonymous  // 01/01/2019
Paid for annual cover plan and then extra to book a service. Service was completed but then the radiator they used to drain the system started to leak. They refused to come back and fix and instead forced me to pay an extra £95 to get someone to come and fix something that they caused. Wouldn't recommend or continue cover at the end of the policy.
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Posted 17 hours ago
Avoid at all costs , had a leak last night water gushing from the stopcock in the wall, could not get hold of a 24/7 company! When I finally got someone on the phone they said they will contact within 24hours, my house is being flooded and I am meant to wait up to 24hours for a call back. If a flooding house is not an emergency I don’t know what is! They also suggested on the phone that a leak might not be covered , the whole policy was about covering this type of thing. Let’s see if a complaint gets anyway as I had to pay for a plumber to come out to fix straight away.
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Posted 1 day ago
IT'S JUST NOT POSSIBLE TO BOOK A BOILER SERVICE EASILY IN ADVANCE. THE APP AND WEBSITE DONT PROVIDE LINKS AND THEN THEY ARE FULL UP.
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Posted 2 weeks ago
Got exactly the same as most other people. Been paying 24/7 for boiler maintenance but recently had a leak on boiler but they refused to repair because they said boiler was too old. The Engineer advised me they would not cover any repair over £100 even though they took £95 excess off me. I advised them they have not even attended my property this year to carry out the safety check and maintenance which the basically shrugged their shoulders at. I got an independent engineer out who fixed the boiler in minutes and showed me the fault was not where the 24/7 claimed to be and was just on a small valve, repair cost £120 which included call out fees. Had similar issue with 24/7 over a year ago where engineer come out took 3 visits to try and fix boiler until I highlighted to him the fault was not with the boiler but with the Thermostat. I supplied a thermostat but the company tried to bill me for one stating their Engineer supplied it from his van. They also tried to charge me over £200 to drain the radiators claiming this was needed to be done for the repairs to be carried out and was not covered under the contract. They were a bit shocked when I refused this and advised the radiators did not need to be drained. Obviously this company runs a number of Scams and I can only suggest their “Engineers” get a bonus for each one completed. Please be aware people do your research first, just remember companies like this can easily leave their own positive feedback
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Posted 2 weeks ago
Old boilers aren't covered for repairs over £250. We have a boiler that's 14 y/o and basically paid £55 for cover then £95 excess for them to come out and tell us it was BER. This is 'Beyond Economic Repair', and means because the cost of fixing it was more than the boiler was worth they refused to repair it - basically like writing a car off. This is the case with any boiler over 10 years old and you don't get told about it when you sign up. So, if your boiler is old, I wouldn't bother. We've basically paid them £150 for nothing. As someone who's renovated a house from the electrics up, I've never, ever had to pay a huge fee up front for someone to come out and do absolutely nothing. Cherry on top of the cake is, because we've not been with them 12 months we also don't get a penny off them replacing it either. It feels like a scam and I'd hate someone else to go through the same thing.
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Posted 2 weeks ago
Con merchants, come out to a leak , £99. Can’t fix it so tell me boiler only worth ££186.86 and part is £187.23 , what a surprise!! So not fixing it. Then tell me there reducing my cover , really? Nah , cancelling it
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Posted 3 weeks ago
I had boiler and heating cover since 2023 initially it was £5 per month and included an annual boiler service…. They scheduled the boiler service for April but then rescheduled it due to a high number of call outs. It was rescheduled a further 2 times to the point I didn’t actually get an annual service because it ended up happening over a year later. What i also hadn’t realised (my fault as it will be in the small print) is that their contract auto renewed and they had over doubled the price!, and guess what once the contract starts…. You can’t cancel it without paying the whole term! Even if you cancel the direct debit they send a passive aggressive email that said “oops! Looks like you cancelled your direct debit in error so we’ve taken the liberty to reinstate it” For 2025 I was more on the ball and knew I was cancelling because in 2 years of being with them I was entitled to 2 boiler services and only got 1!! I was also shocked to see their price had increased from £12.75 to £20.95 per month! (In 2023 I was paying £4.95). Tried to tell them I don’t want to renew via live chat to be told you have to call? Why? I’m just telling you I’m not renewing! I said it’s ok I’ll cancel the direct debit - response that doesn’t cancel the policy … I can’t be bothered looking it up but I’m sure if someone cancels their direct debit at the end of their policy and told you, you can’t just sign them up to a new direct debit at a higher price because they wouldn’t call instead of chat? I did phone because I don’t have time to keep arguing, got the hard sell (which is clearly why they want you to call) but after I said I feel like I’m being scammed by you and your making it impossible for me to get out of this endless agreement with shocking service and I wouldn’t renew my policy with you if it was free, they proceeded with the cancellation: Just avoid like the plague and if you really must take a policy through them either don’t do it via direct debit (because they want you to miss their emails and slyly keep putting the price up) or diarise it to check each year so they don’t scam you!
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Posted 1 month ago
Avoid at all costs, customer service is shocking and they lie and lie and lie. Still waiting to have issue resolved but no further forward. It’s worth paying a bit more for similar service because 24/7 are just a waste of time.
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Posted 1 month ago
This company is nothing but a scam, and I wish I had seen reviews before depositing such a large sum of money-over two million dollars. After my deposit, I was unable to withdraw any funds, and they demanded additional money to unfreeze my account. It was clear I had fallen victim to a fraudulent scheme. Luckily, a coworker had a similar experience and recommended Mrs. Doris Ashley. I contacted her, and after a thorough investigation, she was able to recover $450,000 for me. I'm beyond grateful for her assistance, and I encourage anyone in need of help to reach out to her via. Email: dorisashley71 (@) gmail com WhatsApp at +1--(404)—721-56-08 for legitimate help.
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Posted 2 months ago
Scam, they said they will cover your boiler breakdown, but they don't, as the small print says. please check out the small print with them. IF Your boiler has been declared beyond economic repair (BER),they don't cover. they don't tell you this when you sign up with them.Please be aware, don't pay them like a fool. Check the small print. Don't let them take your money and assuming your boiler is protected. Aa I have been with them for the last 3 years, paying£17.99 a month for boiler and heating system cover. Call out £45 each time you claim. When I made an claim, they use the excuse of beyond economics repair BER, and refused to repair my 11 years old Worcester Bosch boiler. As they said the fan is cost too much to replace. They said my boiler only worth £250. The fan cost more than the boiler. Left me and family in the cold. Really Awful company 247. They voided my policy and cancelled my boiler and heating cover, and put me to basic home cover for £8.99 a month, what's the point to have cover from them. Date of experience: 10 December 2024
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Posted 2 months ago
24/7 an absolute rip off. I kept paying monthly direct debit and paid excess fee £95 twice for one event when I had a drainage blocked last month. They send out engineers(cowboys) whom more likely to view and write reports only rather than to complete the task and finally I was told those blocks are not included in the policy, same as all other reviewer's experience in this page. I had to call out plumbers from Checkatrade and job is done after 10 days of 24/7 saga. Surprisingly, this 24/7 is leading all the major comparison sites for boiler and drainage cover, not sure how. Please stay away from 24/7, hassle is not worthy!!!!! A pure SCAM !!!!!!!!!
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Posted 2 months ago
AWFUL COMPANY!!! stay well away from them, all the bad reviews are true. They don't have their own team of engineers, they rely on third party contractors, as a result they take an average of two days before they send an engineer. They give you one appoinment but engineer does not turn up on that day. I had a blocked toilette and they managed to break the rest pipe, and then i was told collapse pipes are not included in the policy, i told them their contractor did it, and they washed off their hands. Ah....all this happen on a Friday, engineer came late, 4:30pm, and left my family and i without washing facilities for the entire weekend. They told me they will investigate the contractor but they dont, they lie and dont care about the customer. Please do not use them.
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Posted 2 months ago
5 days for Boiler check on failure, then told uneconomical repair.Tried selling me new Boiler. WHY ? When present 12y Vaillant working fine, may need repairs in future, but can pay for any replacement parts rather 3.3k For new Boiler !! REPAIR RATHER THAN REPLACE!!
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Posted 2 months ago
How can you have a rating of 4.6 when the service is so appalling? I made a complaint on 27/11 and I did not receive a call back till today. When I rang them today they lied about everything. Only when I put my foot down that I got someone to take me seriously. They are quick to take the excess but very slow to provide service and compensation
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Posted 2 months ago
My experience with 24/7 Home Rescue has been the worst. They take your money, but when you request a repair, they claim it’s not covered by the contract. Even when I wanted to cancel my subscription, they tried to charge me unfairly. If you want to waste your money and get frustrated, this is the company for you.
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Posted 2 months ago
Useless, condemned my working Combi Boiler on so called insurance. Working well, obviously want 2.8k for replacement???
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Posted 2 months ago
Will do anything to sell a boiler! Sales person wasn't transparent about call-out fees when I was sold a boiler and how that impacts my current policy. 247 Staywarm, who are a sister company of 247 Home Rescue, have told me that I don't need to pay for call-out charges, but this is not true! He wasn't clear about the difference between the warranty and the plan I'm paying for. I can't escalate to the Financial ombudsman service since 247 Staywarm who sold me the boiler isn't regulated by them.
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Posted 2 months ago
Dreadful service - 2 non visits - van broken down and cannot find the property (strange everyone else can). Tried to phone again today to rearrange- 3 time of trying again to be to.d promised someone will come back to you within the hour this time - surprise time now up and no one can called back -Shahim promised that my call was urgent and a new date would be sorted. I am still waiting and clearly this company is a waste of time.
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Posted 2 months ago
This is the worse ever rescue company coming from British Gas who were pretty good. I had unfortunate dealings with them on multiple occasions and my summary of the company is - BARELY ANYTHING is covered in the terms. Like for plumbing, draining the system is not covered. Most central heating jobs require a draining system which means we have to pay £135, for toilets replacing some part would mean moving the toilet for which they charge £140 (and no they won't agree to us moving rh toilet ourselves too) - They use engineers who don't know much about what they are doing. Multiple occasions their engineers conflicted the previous one. - Customer service doesn't follow instructions - to resolve something would require many many calls as teams don't talk and engineer don't follow up. - engineers due to lack of knowledge will make things worse and then blame it on you. - engineers will find a way to make sure it's not covered. They fixed one thing but messed another and blame my system. - engineer would blame previous engineer from the same company for wrong quote and for ordering wrong parts My boiler had a pressure issue which meant changing expansion vessel. I got that changed by paying for draining which wasn't covered. The engineer did something that my boiler keeps cutting off. Another different engineer came and said that I need a complete boiler strip off which is ridiculous as everything was fine before the engineer did the works. Overall disappointed with them and will not renew my contract. AVOID
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Posted 2 months ago
Very bad company scammers engineer come for Bolier service he fail my boiler he said pipe leak they didnt fix my pipe rather then they quote me change boiler I call locall engineer he give me quote 250 include pass certificate still wait for manager I'll take them court I have worst experience this insurance highly not recommend
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Posted 3 months ago
247 Home Rescue is rated 3.2 based on 429 reviews