Got exactly the same as most other people. Been paying 24/7 for boiler maintenance but recently had a leak on boiler but they refused to repair because they said boiler was too old. The Engineer advised me they would not cover any repair over £100 even though they took £95 excess off me. I advised them they have not even attended my property this year to carry out the safety check and maintenance which the basically shrugged their shoulders at. I got an independent engineer out who fixed the boiler in minutes and showed me the fault was not where the 24/7 claimed to be and was just on a small valve, repair cost £120 which included call out fees. Had similar issue with 24/7 over a year ago where engineer come out took 3 visits to try and fix boiler until I highlighted to him the fault was not with the boiler but with the Thermostat. I supplied a thermostat but the company tried to bill me for one stating their Engineer supplied it from his van. They also tried to charge me over £200 to drain the radiators claiming this was needed to be done for the repairs to be carried out and was not covered under the contract. They were a bit shocked when I refused this and advised the radiators did not need to be drained. Obviously this company runs a number of Scams and I can only suggest their “Engineers” get a bonus for each one completed. Please be aware people do your research first, just remember companies like this can easily leave their own positive feedback