247 Home Rescue Reviews

3.2 Rating 449 Reviews

54 %

of reviewers recommend 247 Home Rescue

Company Reviews

Questions

Metrics

3.2

Based on 449 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0345 3192 247

Email:

enquiries@247homerescue.co.uk

Location:

Parkhill Business Centre, Padiham Road, Padiham
Burnley
BB12 6TG

Write Your review

Tell us how 247 Home Rescue made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

247 Home Rescue 5 star review on 12th April 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“**AVOID – My boiler was declared “Beyond Economic Repair” when the problem was a BATTERY** I rarely write reviews like this, but my experience with 24\|7 Home Rescue has been so concerning that I believe other customers should know what happened before deciding whether to take out boiler cover with this company\. I paid monthly for boiler cover and was also charged an excess when I needed an engineer\. When my heating developed an intermittent problem, I contacted 24\|7 Home Rescue\. On the first visit, the engineer came to my property, I personally spoke to him, and after spending only a few minutes looking at the boiler he told me he could not find anything wrong and left\. Later, when I made a formal complaint, I was astonished to discover that their records for this visit stated: **“no answer at door or on phone\.”** That is simply not what happened\. I was there and I personally spoke to the engineer\. This alone raises a very serious question for me: **if the record of something as basic as whether the engineer entered my home is incorrect, how can I have confidence in the rest of the records?** A second engineer subsequently attended\. To his credit, he spent considerably more time investigating the boiler, carried out various checks and told me that if the problem happened again, I should contact the company\. The problem returned\. I contacted 24\|7 Home Rescue again and was required to pay another excess because they said the problem was outside their 14\-day recall period\. The engineer who attended was the same engineer from the first visit\. Again, in my experience, he spent less than five minutes investigating the problem\. This time, however, the conclusion was dramatically different\. I was told that my boiler was effectively **Beyond Economic Repair**\. 24\|7 Home Rescue subsequently stated that the boiler required a PCB and gas valve, with estimated repairs costing more than their calculated BER limit\. I was then contacted about replacing the boiler\. Fortunately, I did not simply accept this diagnosis\. I arranged for someone independently to look at the system\. And what was the solution? **The battery in the thermostat/remote control needed changing\.** The battery was replaced and the heating system worked\. No new boiler\. No PCB replacement\. No gas valve replacement\. Just a battery\. So after paying monthly premiums, paying excess charges, having several engineer visits and eventually being told that my boiler was beyond economic repair, the problem was resolved by changing a battery\. I subsequently made a formal complaint\. Rather than properly addressing how such a serious diagnosis could have been reached following such a brief inspection, or satisfactorily addressing the inaccurate record of the first engineer’s attendance, the company rejected my complaint because I could not produce an independent engineer’s formal report and invoice\. But there was no major repair requiring a report\. **A battery was changed\.** They eventually offered to refund one £95 excess payment as a “gesture of goodwill”, but wanted this accepted in **full and final settlement** of my complaint\. There is also another issue that concerns me\. My understanding was that my agreement included annual boiler servicing, yet I do not recall receiving the annual servicing that I was paying for\. For me, this has stopped being simply about £95 or £190\. **It is about trust\.** How can I trust an engineering record that says “no answer at door” when I personally spoke to the engineer? How can I trust a Beyond Economic Repair diagnosis reached after what I experienced as an extremely brief inspection, when changing a thermostat battery subsequently resolved the problem? And how comfortable should a customer be replacing an expensive boiler based solely on such a diagnosis? Had I simply accepted their recommendation without questioning it, I could potentially have replaced a functioning boiler unnecessarily\. That is the part of this experience that concerns me most\. My advice to anyone using this company is simple: **If they declare your boiler Beyond Economic Repair, get an independent second opinion before agreeing to replace it\.** Keep copies of every engineer’s report and every communication, and check carefully that their records accurately describe what actually happened during each visit\. Based on my personal experience, I have completely lost confidence in 24\|7 Home Rescue and could not recommend their boiler cover service\.”

Helpful Report

Posted 3 weeks ago

“had a very disappointing experience with this boiler insurance company. The engineer identified a faulty fan, which is a normal repair, but then also claimed that the entire boiler casing needed replacing because the insulation was damaged. This dramatically increased the repair cost and resulted in the boiler being considered beyond economical repair. What I don't understand is why this insulation issue was never mentioned during the annual service carried out by the same company just a few months earlier. If it was such a serious problem, surely it should have been identified then. From my own research, replacement insulation is inexpensive, so recommending replacement of the entire casing seems excessive. I asked for a clear technical explanation but have yet to receive one. I bought the policy for peace of mind, knowing my boiler is 16 years old. Instead of feeling supported when I needed to make a claim, I was left questioning whether every reasonable repair option had been properly considered. Based on my experience, I would not recommend this company unless they improve the consistency and transparency of their claims process.”

Helpful Report

Posted 1 month ago

“Awful incompetent company left us for 4 days in mid winter with no heating or hot water avoid at all cost”

Helpful Report

Posted 7 months ago

“This was the worst experience of my life. Very bad service. Do not rely on this company in an emergency. I called for an urgent boiler repair at around 4 a.m. on Sunday and was charged an excessive amount, when I aslo have an insurance with them . I waited until Monday, on Minday the appointment was arranged, but the engineer did not show up, claiming there was no parking. On a second visit, the engineer said he knocked, that was a lie, but by the time we received the message, he had already left. When I called the company, they were laughing and refused to send anyone. We were without heating for eight days and had to use another company to fix the boiler. They also ignore complaints and emails. Please stop using them or you pay twice more . Avoid avoid”

Helpful Report

Posted 7 months ago

“I had an extremely disappointing and stressful experience with 247 Home Rescue and I would strongly urge anyone considering them to think very carefully. We are a household with vulnerable occupants, an 8-month-old baby and a 70+ year-old so a reliable boiler and competent engineers are essential. After reporting a boiler issue, I was charged a £95 non-refundable excess fee. The attending engineer, Elsayed Abdelnaeim, diagnosed the problem as a faulty gas valve and declared the boiler Beyond Economical Repair (BER). I was then told the repair would be costly and not worth doing, with further charges suggested. This diagnosis was completely wrong. Concerned, I sought a second opinion from an independent, qualified and more competent engineer. The real issue was simply a faulty ignition electrode - a minor and inexpensive repair. Once replaced, the boiler was fully functional again. In other words: • The boiler was not beyond economical repair • The gas valve did not need replacing • The BER decision was entirely incorrect Had I not challenged this and sought a second opinion, I could have been pushed into unnecessary and expensive work, or even replacing a boiler that did not need replacing. That is deeply worrying, especially when vulnerable people are involved. What made this worse was the lengthy and exhausting complaints process. I had to repeatedly chase, provide evidence, and push back before the company finally accepted the situation. Only after sustained pressure did they agree to: • Refund the £95 excess fee • Refund the monthly policy payment • Cancel the policy immediately Still awaiting the funds to be refunded, this should never have happened in the first place. Paying customers should not need to fight this hard to correct an obvious misdiagnosis. My advice to others: Be extremely cautious if you choose 247 Home Rescue. Always question diagnoses, always get a second opinion and do not assume their engineers’ assessments are correct. The risk of being misled into unnecessary costs is very real. This experience has completely destroyed my trust in the company and I would not use them again under any circumstances.”

Helpful Report

Posted 8 months ago

“Basically their engineer lied about my leak, saying it was an old stain. They lie about what they cover and only do boiler service to sign you up to a new boiler”

Helpful Report

Posted 9 months ago

“Gas engineer arrived disgruntled as he had been busy driving around the country !! Then swiftly condemned my boiler. The following day I was told my all parts and labour policy didn’t cover the part required! Then within 30 mins of the call to replace the part I was contacted and being talked into purchasing a new boiler over ten years! Thankfully I had my wits about me. Cancelled everything to do with 24/7 and got second advice. Ie boiler not condemned , needs a part yes but less than they quoted and boiler will function well for good few years! 24/7 !!! I won’t recommend them to anyone”

Helpful Report

Posted 1 year ago

“Waited all day for boiler service , you get a text message in the morning stating that you will be given a 3- hour window on the morning that was rubbish never received that . Still no engineer at 5pm!! I phoned up to be told he went home sick, no one coujd be bothered to ring to let me know . Wasted day off work. I will not be renewing with them again.”

Helpful Report

Posted 1 year ago

“What a bunch of liars. Told by the lady when booking they would look at my central heating leak and my boiler. When the engineer came he said he couldn’t tackle the leak but said he would get some sealant that would fix it and customer service would call me to arrange. They did call me but said they don’t do sealant repairs. When I told her the engineer was adamant they can she denied it and refused to give me back my call out fee as well. Nothing was done in the call out despite their promises. Liars the lot of them. Don’t trust. Minus 5 for the review.”

Helpful Report

Posted 1 year ago

“Took a days holiday because there isn’t an option to pick am or pm I was told there a 3hr notice got 30 minutes notice he came after 4 was in and out 20 mins what a waste of time and holiday”

Helpful Report

Posted 1 year ago

“These guys say that they cover your boiler breakdown but the reality is they make you wait for so long for someone to repair it that you end up arranging it privately and the they refuse to reimburse you. DO NOT TAKE A POLICY OUT.”

Helpful Report

Posted 1 year ago

“Failed to properly fix plumbing issue. Customer service unhelpful. Had a policy with this company, had an issue with leaking radiators. Engineer sent out and tightened up the connections and said any problems to call back 247 home rescue. Radiator started to leak again started to leak again and I contacted 247 home rescue to advise. I was then told I would have to pay out another callout charge as it was outside a 14 day period. In fact it was only a month later. I would expect repairs to last longer 14 days. In light of the above, I said I wanted to cancel the policy as they were not providing the service I was paying for. I cancelled my direct debit which they reinstated without my authorisation, and then stipulated that I had to pay £120 to cancel. It has now been referred to the ombudsman.”

Helpful Report

Posted 1 year ago

“Two cancelled boiler service appointments on the day. I cannot even get through to book another appointment. Not impressed.”

Helpful Report

Posted 1 year ago

“Terrible service! They advertise 24/7 support, but when my boiler broke down, they refused to send an engineer because they “didn’t have enough staff.” I have two kids at home, and they expected us to wait until weekdays—what’s the point of 24/7 service if they can’t actually provide it? Their engineers are completely unprofessional. One told me certain parts needed replacing, and when another came, he said something else and refused to fix it. They already charged me for the repair, yet the boiler stopped working again in less than six months. If they can’t hire enough engineers, they shouldn’t claim to offer 24/7 service. Avoid this company—it’s a waste of time and money!”

Helpful Report

Posted 1 year ago

“Terrible customer service and aggressive sales including reactivating my policy without my input after cancellation. It took two phone calls of 20 minutes plus just to confirm that I did not want to renew the policy (aggressive upsell despite confirming numerous times that I had sold the property and was no longer a landlord) I have then received marketing texts, emails and calls every week for nearly 3 months and then they reactivated my policy with zero authority from myself. I have just finished a call with a customer service agent who has arranged a refund but when I asked what my options would be if I received any bank charges (the account the direct debit was taken from is no longer active and so the payments were from the overdraft) they repeated their refund script but "as I have already explained to you" and "I have already told you" then asked me if I would like to renew the policy...”

Helpful Report

Posted 1 year ago

“Paid for annual cover plan and then extra to book a service. Service was completed but then the radiator they used to drain the system started to leak. They refused to come back and fix and instead forced me to pay an extra £95 to get someone to come and fix something that they caused. Wouldn't recommend or continue cover at the end of the policy.”

Helpful Report

Posted 1 year ago

“Avoid at all costs , had a leak last night water gushing from the stopcock in the wall, could not get hold of a 24/7 company! When I finally got someone on the phone they said they will contact within 24hours, my house is being flooded and I am meant to wait up to 24hours for a call back. If a flooding house is not an emergency I don’t know what is! They also suggested on the phone that a leak might not be covered , the whole policy was about covering this type of thing. Let’s see if a complaint gets anyway as I had to pay for a plumber to come out to fix straight away.”

Helpful Report

Posted 1 year ago

“Got exactly the same as most other people. Been paying 24/7 for boiler maintenance but recently had a leak on boiler but they refused to repair because they said boiler was too old. The Engineer advised me they would not cover any repair over £100 even though they took £95 excess off me. I advised them they have not even attended my property this year to carry out the safety check and maintenance which the basically shrugged their shoulders at. I got an independent engineer out who fixed the boiler in minutes and showed me the fault was not where the 24/7 claimed to be and was just on a small valve, repair cost £120 which included call out fees. Had similar issue with 24/7 over a year ago where engineer come out took 3 visits to try and fix boiler until I highlighted to him the fault was not with the boiler but with the Thermostat. I supplied a thermostat but the company tried to bill me for one stating their Engineer supplied it from his van. They also tried to charge me over £200 to drain the radiators claiming this was needed to be done for the repairs to be carried out and was not covered under the contract. They were a bit shocked when I refused this and advised the radiators did not need to be drained. Obviously this company runs a number of Scams and I can only suggest their “Engineers” get a bonus for each one completed. Please be aware people do your research first, just remember companies like this can easily leave their own positive feedback”

Helpful Report

Posted 1 year ago

“Old boilers aren't covered for repairs over £250. We have a boiler that's 14 y/o and basically paid £55 for cover then £95 excess for them to come out and tell us it was BER. This is 'Beyond Economic Repair', and means because the cost of fixing it was more than the boiler was worth they refused to repair it - basically like writing a car off. This is the case with any boiler over 10 years old and you don't get told about it when you sign up. So, if your boiler is old, I wouldn't bother. We've basically paid them £150 for nothing. As someone who's renovated a house from the electrics up, I've never, ever had to pay a huge fee up front for someone to come out and do absolutely nothing. Cherry on top of the cake is, because we've not been with them 12 months we also don't get a penny off them replacing it either. It feels like a scam and I'd hate someone else to go through the same thing.”

Helpful Report

Posted 1 year ago

“Con merchants, come out to a leak , £99. Can’t fix it so tell me boiler only worth ££186.86 and part is £187.23 , what a surprise!! So not fixing it. Then tell me there reducing my cover , really? Nah , cancelling it”

Helpful Report

Posted 1 year ago

247 Home Rescue is rated 3.2 based on 449 reviews