Had an engineer today. I would like to say how impressed I was with the engineer H. Rashid. He was very efficient, very polite and friendly. Completed the job successfully and fully tested all the water to make sure all was working before he left. Also before leaving checked I was happy with work done and showed me a video of work he had done in the loft. I was kept informed on arrival time, given a three hour slot. So though happy with the engineer and outcome, I was not so happy when I rang late Sunday night as having a leak, water pouring from upstairs to the downstairs bathroom. I thought it was 24/7 but apparently it's not, though I did speak to a person, who at one point suggested my 12 year old Grandson could help me turn the water off. I explained I could not turn the water off.He suggested I rang an emergency plumber! that's what I thought I was doing. Unbelievably at the end of the conversation he asked if I could answer a short survey! I was a bit busy emptying buckets that were rapidly filling up. Outcome I had to phone the emergency plumber, who luckily was working 24/7, he turned water off and told me what the problem was. Unfortunately he did not have the part. So eventually on Tuesday the engineer arrived. So well done to H.Rashid the engineer. I hope the company appreciates him and gets to see this review.