Engineer called and said he THOUGHT he knew what was wrong with cooker, but spare part would take about a week. He rang after 5 days to ask if I could help him identify spare part. He then reported to 247 that parts were not available. THEY ARE AVAILABLE!!! Absolute rip off. They took my £85 and are now refusing to repair. Have gone to Domestic Appliance Services who don't take any money until they can establish repair possible. 247 please note...........there are over 41,000 spare parts available for this cooker. I told you the make and model of cooker BEFORE booking a call. You are refusing to return £85....,,;;thanks......from an OAP with no money to spare.