I had a breakdown policy in my rented flat and when the CP12 was due, 247 sent someone in to carry this out. On arrival the boiler was switched of by the tenant and the 247 employee, could not start the boiler and found that the PCB was faulty. No problem, I stupidly thought, as I had breakdown cover, but was told that it was void, as 247 found the boiler fault. I looked through their T&C's and could not find anything that related to this. I was then asked to pay £248.00 on 22.11.21 to get the boiler manufacturer in to repair the boiler. As we were in the winter months and the property was tenanted, I had no choice but to pay to get the boiler fixed. When the Ideal boiler repairer turned up, he changed the pcb and found that the insulation retainer/ionisation kit product no 171845 had not been changed according to the manufacturers recommendation, so he did this as well. This should have been done when the boiler was previously serviced by 247. The failure of this part could have caused a boiler meltdown and probably in extreme cases a fire. One of the clips had already broken that was holding the insulation, so it was only held by the other clip. I have asked 247 for the section in the T&C's that states "if 247 find a fault on the boiler, the breakdown cover is void" and have not received anything from 247. They have said that there is nothing that can be done as the breakdown was found by their repairer. I have also stated Ideal's comments here "I have however spoken with the engineer who attended and he confirmed that as an engineer working for the manufacturer’s he has a responsibility to check that the ionisation retaining pins are in place; he confirmed that they needed upgrading and would have expected this to have been picked up by the service engineer" This is unacceptable, as I am being charged for a service and it is probably not getting it done or the service staff do not know what they are doing. I have also paid for a breakdown cover, which is a waste of money, as 247 manages to wriggle out of carrying out repairs.