Its horrible to deal with its a very very very bad service every single time you had an issue either they dont want to deal or your claim is not accepted or if they come to fix the issue then they need money out of you after you paying full service ,they had there own rules and regulation it does not matter if you pay for every thing they still want you pay , There engineers are always right and others engineers are not .......terrible service they say what they want to say you dont feel you are a customer and what ever service you had it does not matter to them as I am paying for everything as i have highest level of service and they will say you got this fault and for that you have to pay we wont repair you are not covered the issue and will ask awful money to fix so what i am paying for ? very bad and poor , i used to have contract with other company and i thought if this company is given same level of service for little bit less money so i join them but the law they show you after sale service is horrible , i never had this type of issue with my previous supplier