Let down by this company.they left me without heating or hot water for 10 days.Engineer not diagnosed properly.I have (0) excess policy.but they ask to contribute £200.than paid.under my policy my boiler was cover but they have good trick tell customer is (BER) after10days cannot find boiler PCB board and said we can't help any more.I did found pcb for £55 fitted by local engineer.posted complaint.and they cancel my policy after 10 months i going to seek further advice i have dougter under 5 .and im with asthma. i make over 100 calls for help but they not help.....