This company is a joke and take the customers for a ride. This is my third bad experience with this company and first two incidents I got fed up explaining to the complaint department and got it fixed by hiring someone and recovered the cost with an standard apology from this company. This time it is a joke of the year! When I report a fault about the leak between the toilet pan and the drainage pipe, I got a call from this company that I have to remove the toilet pan to make access to the engineer and send them a picture as a proof and then they will send and engineer within 24 to 48 hours according to their time guidelines and once the engineer fixed the leak I have to hire someone to fix the toilet back. Because according to the policy conditions customer has to make access to the engineer to carry out the repair. Is anyone with little common sense will understand that this policy can’t be applied in this nature of the repair. Because the leak is to do with the toilet pan and the connecting pipe. When I asked how the engineer will repair the leak when these two items are separated and the blunt answer is it is up to the engineer! Do this company has a moral responsibility towards the customer put the family without a working toilet more than 12 hours? I am trying to make sense from 4th October 22 until now but today I got a call from this company that they can’t send the engineer out from tomorrow because my policy will expire tomorrow and I refuse to renew the policy. Can anyone reading this review can justify how this company treating this issue? My request to other customers is can we form a Forum and make and stop this company not to mistreat customers in this way?