I have only been a customer of 24/7 Home Rescue since 14 Dec 2015 and the service is totally absurd. I originally agreed to their boiler/radiator cover due the price £6 per month and annual service. Only contacted them on the 27th Jan 2016 to check when I was due to have an annual service the operative advised I was not covered for an annual service!!!!!! she apologised for the misleading information and advised I would have to pay a further £2 per month for this service and an engineer would call me in the next 48 hrs. I did not receive any calls so on Tues 2nd Feb 2016 I called another operative advised that the engineer would not call out for up-to 4 weeks!!!!!!!!!! Again this was completely at odds with the earlier operative's advice! I then advised that my radiators were cold upstairs and made a further request for an engineer again I was told this operative did not deal with this and referred to the claims dept I asked to be put through and the operative advised the "button" on her phone to do this was not working!!!!!!!!!! so I would have to call back!!!!!!!!! I called back 5 mins later and was put through to the claims dept to request an engineer but this operative asked me if I had "bleed" my radiators I replied I had but it the radiators remained cold, the operative then asked if I had "balanced" my radiators! I replied no and stated this was why I wanted an engineer and operative stated I could not be given an engineer's appointment for this and would have to fix it myself. I questioned why I had agreed to pay for the services (or lack of) from his company I just hung up in disgust and felt that there was/is no real service available unless your boiler to about to blow up and radiators had fell of the wall in some disaster. I am sorry to say my experience with this company has not been a pleasant and would warn others to read the reviews and check the small print.