Avoid these people like the plague. They take your money and do not provide the service specified in their contract with you. On 12th March 2015 I took out a Domestic Appliance Service contract with 247 Home Rescue – Policy Number WS0055355. This contract is, in essence, insurance with monthly payments against the breakdown of specified home appliances. However, I reported a fault in my American Fridge/Freezer to them and they sent an engineer to repair it on 14th April. (This was over three weeks after I reported the problem). He said the machine was beyond repair and that we would be told what action would be taken and that when this happened appliances were either replaced or a contribution to a replacement was made. This is totally in line with the agreement I have with 24/7. However, on 18th April we were told that there would be no cover or payment on this machine because we had made previous claims! There is no mention of any restriction like this in our contract with 24/7 and neither have we been given any other notice of it. By sending an engineer to repair the appliance 24/7 had accepted that the appliance was covered. The contract clearly says that machines will be repaired, replaced or a contribution to replacement will be made if a repair cannot be made. Even after their refusal to cover my machine 24/7 continued to make deductions from the standing order set up on my account until I realised this and stopped the standing order. They refuse to respond to emails, telephone calls or letters. I have made a small claims court against them and intend to chase them up where I can.