What an absolute joke! 930pm on Saturday water suddenly gushed out of boiler! Went on App and logged an emergency claim/call. Didn’t hear anything. Had to call out plumber to stop the leak. Called Sunday morning as the app still showed as no engineer allocated. I rung them up mid morning to see what’s happening. They said nothing as you have to pay the excess (which I didn’t mind doing £75). However there was nothing on the App to say that they wouldn’t do anything without the excess. There was nothing saying to ring them. The service isn’t 24/7 because they don’t respond 24 hours a day 7 days a week. They couldn’t get a plumber to come till Monday afternoon. So I have had no water or heat since late Saturday all day Sunday and most of Monday! It’s not an emergency service. Don’t waste your money!