I had a plan for the boiler and one for the appliances. I called in June to enquire about when they would service the boiler and was told this would happen in November 2016. I pointed out my plan would expire in October 2016 and I was told that there had been a mistake, they should have serviced the boiler in November and somebody would be in touch straight away. 2 weeks later my boiler stopped working. We called and, as we are honest people we highlighted that there had been gas work outside the house. They refused to send anybody to even check it. On that day we happened to have a builder putting air bricks on the other side of our property. The person at 247 Home Rescue even insinuated that was the cause of the boiler not working! Just to add to the grief, they said that since we had not serviced the boiler (whose fault was that?) they could not send anybody. We ended up calling a gas engineer who repaired the boiler and confirmed that the fault had nothing to do with the gas work on the road. I contacted 247 Home Rescue twice for a refund and never had any answers. 2 weeks later my dishwasher broke down. I contacted them, arranged for an engineer to come and fix it but 10 minutes later I got a call back stating that they had decided to start charging me £10 extra per month as my contract was on a discounted no-claim basis. When I ask to point out where the contract stated that (it doesn't) I was told that it had been verbally agreed (I had signed up online!) and that if I had a complaint I should contact the complaints department. Obviously since doing that nobody has been in touch. Trust me, save yourself some grief and never use them. I gave them 1 star only because I can't go below!!