SCAM WARNING - 24/7 Home Rescue After paying membership since July 2015,I got a call from my tenants saying the boiler was not providing hot water. Upon calling 24/7 Home rescue the first part of the scam is to go through some initial "diagnostics" to identify the issue. After asking some ridiculous question to try and catch you out they brilliantly deduced that the tenants had used up all the hot water in the tank and that's why they didn't have hot water. Upon informing them that my tenants are not complete imbeciles, the questioning continued and the next eureka moment was when they discovered that we had an immersion heater and therefore hot water and because of that it is no longer an emergency and cover does not apply referring me to their terms and conditions. I asked where does it say that in your T&C. The response was "I can't say exactly where but it's there" all in a very aggressive and accusational tone of voice. Most of their clauses in their T&C begins with "At our absolute sole discretion ..." in other words at their sole discretion they will not fix anything, absolutely brilliant ! My contract specifically states "Boiler Cover and Central Heating Breakdown" , so what exactly am i covered for , in short , absolutely nothing. They take your money and absolve themselves of any responsibility. They also increased my direct debit before a year was up without advising me which is in breach of the direct debit rules and illegal. I will be sourcing my own plumber and sending them the bill and reporting their practices and unfair T&C's to trading standards. This company should not be allowed to rip off their customers. I advise anyone to steer clear of this cowboy outfit, they will not deal with your problems and their contracts are not worth the paper they're written on.