Very Poor Service, pl be-aware that they will charge you for everything including boiler breaksdown..Rip off company. I started a membership with them in September, and got a boiler problem recently in November. I phoned them, they asked me to to pay £75 for sending out an engineer. When the engineer came, I explained him what was wrong. He asked me for a key for release the air from the radiator. I don't have a key, but he was coming with an empty hand without any tools which surprised me a lot! He then simply took a few pictures and then left. I asked him what was wrong with the boiler, and he said he will report to the company and I need to make the call to find out. The next day I called their claim line and was told that I need to pay another £200 because the engineer has found that my motorised valve is not working. I asked the term & conditions of the service I bought covers labour and parts and why I need to have pay again. They told me the motorised valve is in fault before I joint their membership. I told them the boiler was working two weeks ago, and I joint as early as in September, and how this could be a pre-existing fault. They then said you have choice to pay £200 or we will not going to fix your boiler. Such an awful company, I then told them and I have already paid you £75 and will not going to pay you what you asked £200. Please be-aware and this is how this company is doing business! While I was trying to call an independent heating engineer to fix the problem, I also tried by myself to release the air from all the radiators. After I have done this, I suddenly found that my central heating came to work! I then phoned them and told them what kind of engineer you sent to me, and the engineer has either no fundamental knowledge or just want to cheat me so I pay another £200 for his following visit?! Pls whoever read this review be ware this company, it is better you pay a slight more for the premium but get the service for what you paid for!