Hi what ever you do, DO NOT USE this company, be it on your own head, here is part of the letter I sent them spelling out the reasons. And here is the reasons why I think I have been ripped off. 1 why on your chat line yesterday did you say we don't cover boilers over 15 years old and you let me take out cover back in February, I took out cover back then and told your salesman the boiler was over 15 years old and he told me no problem we cover boilers 15 years and over. 2 why did you service the boiler if you new it was over 15 years old and if I had known there was a £75 pounds excess charge which again (I was not told) I would not have taken the insurance cover out, your salesman told me no problem we cover boilers over 15 years old, go back over the recordings and you will see for yourself, I am really upset, I have 2 grandchildren that live with me and you have left them with no heating, I hope you are proud of yourselves. 3 I even have to pay another 3 payments to you before I can cancel because you are saying I would have to pay for the service I had, and a £120 cancellation fee, I am going to be writing to watchdog, and I will be taking you to court, no wonder you have so many bad reviews, I should have listened to the reviews, but I thought no give you the benefit of the doubt . 4 In my opinion you rip people of I paid you £10 month thinking I was covered how wrong I was, soon as I needed help you just ripped me of asking for another £75 pound which I have not got. 5 Its all about the money with you, you don't care about the customers as long as you got money coming in every month, when something goes wrong you are not interested. 6 Trust me I wont let this rest, you are just scam rip of merchants, hope you sleep well at nights knowing you left kids with no heating in the middle of winter, one of the reasons I paid £10 a month is because I thought I would be covered, you should have never took me on as a customer in the first place, if you new the boiler was over 15 years old, so if I was you I would speak to your so called salesman, once again its all about the money not the customer.