The worst company ever. My boiler is still not fixed after over a month of first reporting it. Customer service team- if you can call them that are rude and unhelpful. They are not 247- they do not pick up their phones before 10am despite them stating that they operate 247. They take your money for a call out immediately but fail to act upon getting your boiler or issue fixed in a timely manner. They wont allow you to cancel your contract with them if you have had a plumber out despite them not keeping their side of the contract up. If you want to speak to a manager you have to request this and it takes a min of 24 hours for a manager to call you back as 'per their policy'. Terrible and I will never use them AGAIN!!!