Left the company I was with, and took out a policy with 27/7 homecare rescue in August 2016 after talking to their advisor ( as it was cheaper). At the time they asked and were told that my boiler was about 10 years old and they suggested that 10-15 years was put on the policy. They accepted a Zero excess policy and this is clearly stated on the front of documentation in large letters. The boiler developed a small leak and a loss of hot water upstairs. From the point of calling them, they asked lots of the same questions that already knew because it was asked initially when I was setting up the policy about annual servicing etc. In my view trying to find a loop hole not to honour there commitment from the start and then came up with in small print all boiler over 10 years old are subject to a £75 excess but could not answer why on the front of my policy and having recorded the age of the boiler on the policy why they had sold me a policy which clearly states on the front "0" excess which they would now not honouring. I paid the excess, and the engineer attended and told it us the boiler required a which they would obtain and fit the on Monday this week. Then got a call from 24/7 Home rescue to say that the boiler was uneconomic to repair. How ever if I pay for a 24/7 Home rescue for Valliant engineer to service my boiler they could refurnish at my cost. I have stated all of this to their complaints department and have been informed that they have cancelled my policy as I not happy with the service. Which has left me with a boiler with a problem and no cover...Be warned