Old boilers aren't covered for repairs over £250. We have a boiler that's 14 y/o and basically paid £55 for cover then £95 excess for them to come out and tell us it was BER. This is 'Beyond Economic Repair', and means because the cost of fixing it was more than the boiler was worth they refused to repair it - basically like writing a car off. This is the case with any boiler over 10 years old and you don't get told about it when you sign up. So, if your boiler is old, I wouldn't bother. We've basically paid them £150 for nothing. As someone who's renovated a house from the electrics up, I've never, ever had to pay a huge fee up front for someone to come out and do absolutely nothing. Cherry on top of the cake is, because we've not been with them 12 months we also don't get a penny off them replacing it either. It feels like a scam and I'd hate someone else to go through the same thing.