The rapid response was fantastic with a list of potential suppliers, all giving quotes to supply the items I required for my particular model of car. I selected one and the parcel arrived extremely fast. Unfortunately, not only was the product wrong for my car and short in length by 60mm, but one of the pair of goods was in a sorry state and rusty. A phone call to the supplier confirmed that they did not have the correct parts in stock anyway so offered to reimburse my payment immediately. Six days later this still has not happened and I have had to open a dispute case with PayPal for the very first time. Very sad indeed. I did get the correct items from the next supplier on the list exactly what I wanted in the end. Clearly, it may not always go well.