Thanks for passing us on to engine components ltd for our 2007 tdi vw Passat, Scot was very helpful when I spoke to him regarding buying his product, unfortunately he wanted us to pay via bank transfer ( ah don't think so) but he insisted that we would be ok!! We said only by card which he replied the machine is broke-so we came to an agreement to pay via paypal. had lots of phone calls up to this point trying to sell his engine. Once we agreed to pay via paypal and did last Thursday lunchtime he said the engine would be delivered the next day or Monday the 14/3/16. I tried to confirm this regarding phone calls but all of a sudden Scott no longer was able to answer his phone or was not available to give me confidence this was going to happen. Today I rang the logistics company used by Scott and there was no engine to be delivered??? I then phoned Scott again and he said it will be delivered tomorrow 110%, a day later than he promised as we were on a tight schedule. Unfortunately I feel the customer service has been far from perfect with no consideration for the customer or the fact of your self's reputation. I will be ringing the logistics company tomorrow first thing and finding out if the engine has indeed been sent, if not then this will not be the last the engine company will hear off this matter!!! I believe you should be aware off how this company and it's staff are disrespecting your company and it's reputation built up over the past years. I would be most grateful if you was to look into why this company is treating it's customers.. Thanks Mr M Knowles 07810613681