Shouldn’t even get a 1 star, was told they’d be here in an hour, rang after two hours to be told the engineer had been delayed, I explained I needed a rough time as I was freezing and needed to get sorted or I would have to cancel to be told the engineer would ring in a couple of minutes to organise, no phone call after an hour, I rang back to be fobbed off with the same answer, I again stated if they didn’t ring I would be cancelling! Another half hour so rang up to cancel and they asked for my 16 digit number? I said I didn’t have a number (thinking she meant an order number) to be told ‘no, your debit card number for the call out fee’ 🤦🏻‍♀️ I said but nobody’s came out and the woman (with a bizarre fake American accent) said ‘well the debt agency will get in touch’ and put the phone down! 😳 By this time is was 4 o clock! Absolutely disgraceful service! Can’t speak for the engineers but the people you call are a bunch of liars! Be aware!