I purchased a chandelier in January and in August a glass shade broke off the light and fell two stories. I sent pictures of the broken glass and the light fixture and asked to have the shade replaced. Brian informed me the chandelier was no longer made and pretty much I was SOL. After pushing back, I was given the distributer's name. The distribution company wanted me to purchase a new shade for $140.00. Mind you, I am making these inquiries. Brian is doing nothing. Weeks are going by. I finally asked Brian for the manufacturer's information. I sent the same request to the manufacturer, lo and behold, 24 hours later, I received a shipping notice from 2Modern for a replacement shade. I don't know what they are paying Brian to do, but whatever it is, he is clearly overpaid. I am so disappointed with 2Modern, that I will not purchase from them ever again and I will advise my friends, family, and acquaintances to steer clear as well. (I do love the chandelier and am grateful the manufacturer stood by their product)