“I placed a $500 order for some glassware and received a bizarre email afterwards with the title “Fraid A;ert” from 2BModern demanding a copy of my credit card statement or they would cancel my order (despite my bank having no issue and saying payment went through). When I called to see if this was a scam or even a real email from them, they claimed it was and because my billing and shipping are different (quite normal in this day and age), that they will not ship without proof of purchase (again, despite Chase assuring me it was fine and they received that 2BModern received funds with no problem). I offered to send an screenshot of my drivers license with my shipping address on it and they refused to accept that as “proof”. I finally asked to speak with a manager and alas, there wasn’t one around (big surprise). AVOID buying from this company unless you want a big headache. All of their products are available on different websites, who likely don’t give customers trying to give them business such a hard time. I regret trying to buy anything from them.”
“Their website experience is very poor. The transaction went through without me actually submitting my order! Somehow, a saved credit card was used. I immediately called and requested the transaction be cancelled. I spoke with someone who told me it would be cancelled. That didn’t happen. My credit card was charged. I have left two emails that have not been responded to. Furious!”
Hi Joanna,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. Our Support team will reach out to you to review alternative delivery options. If you have any questions please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
Hi Jerry,
Thank you for taking the time to share your feedback with us. We looked into your order and we're sorry to hear the return policy was different than you expected. We see that our Support team connected with you and was able to provide clarifying information. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“Absolutely love our modern forms aviator 54 inch fans. The 5 blade fans not only looks extremely stylish, but moves a lot of air with the 6 speed settings.”
“I waited six months for the arrival of my Marine Blue coat rack, the blue advertised as Marine Blue in the pictures is not the blue that you receive. I questioned it, contacted support, sent pictures. Beware of Marine Blue.”
Hi Janice,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support has reached out to you to see how we can help. If you have any questions, please contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com
Best regards,
2Modern
Hi Tammy,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to you to see how we can help.
Best regards,
2Modern
