“There was no way to send an item as a gift with a message saying who the gift was from. I found this odd as I read about you in an article about hostess gifts. Hoping there was a way to do this at checkout, I accidentally had the gift sent to me. Your customer rep was very helpful in changing the address for me.”
“Placed an order 4 months ago and still haven't recieved it, nothing but apology emails about how incompetent their company is... DO NOT PURCHASE FROM THEM, TOTAL SCAM”
“I am actually surprised by the exceptional service I received from 2modern given today’s customer service standards. Personable, prompt and responsive were just a few of many ways I can describe my experience. Such a pleasure!”
“There was a nice selection of household items so I was able to find the perfect housewarming gift for friends, which was a large teak serving tray that I know they'll love using in their new home.”
“I was very disappointed to be told that shipping would be in 3-4 days and then after making payment being told that shipment would be in about a month. I considered canceling the order but instead waited for delivery. I received the batter bowl and it is a beautiful color. It does have 1 very small flaw in the finish but most disappointing are the ridges in the bottom inside of the bowl. It is not smooth as I would expect for using as a mixing/batter bowl. I may yet return it. I do like the look of it, but it may not actually be as useful as hoped.”
Hi Paul,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to you to see how we can help.
Best regards,
2Modern
“I had been watching this lantern for quite some time hoping to get it on sale. When I finally received a 15% discount code for Fermob, I ordered it right away.”
“Item significantly delayed still have not received my table which I needed no later than May 30th. With a delivery date expected in early May it’s fair to say this has been a mess.”
“Web site is terrible. Hard to use. Can't get to cart. I would have ordered another set but site was not cooperating.
Unable to request wedding wrap or enclosure card either.”
Hi Katharine,
Thank you for taking the time to share your feedback with us, and we apologize for your experience with the website. We can place your order by phone, if that would be helpful you can contact our Sales team at 1-888-222-4410 (M – F: 6am – 4pm PST).
Best regards,
2Modern
“Well I didn’t like the fact that you gave me a $50 off coupon and then did not honor it when I went to check out. Also it would be nice if you explained exactly why my product did not qualify. Your rules and other info did not help. I did not see any reason why you turned it down.”
