“I purchased a desk lamp that was supposed to be cordless and it wasn’t.
I’ve been waiting weeks for a return authorization and still haven’t received it.”
Hi Kristie,
We are thrilled that your PAL BT Portable Radio brings the same joy as your original! Thank you for sharing your feedback.
Best regards,
2Modern
Hi Mark,
Thank you for your feedback. We are pleased that your experience was positive, and we are always looking for ways to refine our process to make every interaction exceptional.
Best regards,
2Modern
“Your online photos didn't do the tumblers justice. They are even better than the photos. Like them so much I ordered a second set. What a store you have created!”
Hi Emerson,
We are delighted that the Party Tumbler Glasses have exceeded your expectations! It is wonderful to hear they are being enjoyed so much that you returned for a second set. Thank you for sharing your feedback.
Best regards,
2Modern
“Ordered two Ethnicraft Bok side tables. The problems started before the tables ever arrived: on every single scheduled delivery date, the date was pushed back again, with no proactive communication from 2Modern.
When the tables finally showed up, one was defective. I contacted support the same day with photos documenting the damage. Their replies come days apart, and it has now been over a week with no resolution, no replacement, and no clear timeline.
The product itself is fine — the one undamaged table is exactly what I expected. But paying premium prices should come with premium fulfillment and support, and neither was the case here. When something goes wrong, a retailer’s response is the whole value proposition, and 2Modern’s response has been slow and non-committal.
I would not order from 2Modern again.”
Hi Karen,
We apologize for your experience with your order. We looked into the order and see that our Customer Support team has assisted with your request to return. If there is anything we can help with please contact us by email at support@2modern.com or by phone at 888-222-4410 (M – F: 6am – 4pm PST).
Best regards,
2Modern
Hi Dawn,
We appreciate your feedback. Providing a swift and efficient experience from purchase to delivery is important to us, and we are pleased to know we met those expectations.
Best regards,
2Modern
Hi Gordon,
We apologize for the delay you have experienced with us and thank you for sharing your feedback. Our Customer Support team has prioritized your order and will resolve the issue as quickly as possible.
Best Regards,
2Modern
Hi Renee,
Thank you for sharing your feedback! We are thrilled to hear that the Towel Rack Rails have brought a light and airy touch to your space.
Best regards,
2Modern
Hi Weber,
Thank you for your kind words! We are delighted that Casey provided you with such knowledgeable and helpful service. We take great pride in our personalized support and are glad it made your shopping experience exceptional.
Best regards,
2Modern
“I've ordered several fixtures from 2Modern and they are all well made and add the natural beauty of wood tones my home. One was too small (my preference) and the return to exchange it for a larger one was fast and easy with very nice customer service.”
Hi Judy,
We truly appreciate your continued loyalty. It is wonderful to hear that our lighting has added such natural beauty to your home, and we are pleased that our Customer Support team made your return process effortless. Thank you for sharing your feedback.
Best regards,
2Modern
“I couldn’t be happier with my countertop chairs. The description stated exactly what I wanted, and the actual chairs were of good quality, and comfortable.”
Hi Loli,
We are thrilled to hear that your new countertop chairs are a perfect fit for your home, and we are delighted that these pieces have fully met your expectations. Thank you for sharing your feedback.
Best regards,
2Modern
“Had some issues with the delivery company that was involved--they tried to show up unannounced when I was not home, and refused to leave the box without signature. Then came back a second time well after their scheduled 3 hour delivery window and plopped a damaged/open box in front of me (item inside was fine). 2Modern customer service was accessible and excellent, and Amelia sorted everything out for me. Great experience with this company thus far.”
Hi Emily,
We sincerely apologize for the frustration caused by your delivery experience. We are pleased, however, that Amelia was able to rectify the situation for you. Thank you for your patience and for recognizing the dedication of our Customer Support team.
Best regards,
2Modern
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