“The website prominently states "Shop with Confidence: 30 Day Returns" - but this is very misleading. What they really mean, is if you want to return something, we will delay responding to you and charge you large fees to return the item. It is very disappointing! Do not buy from 2Modern unless you are 100% certain the item you are buying is exactly what you want and will fit your room.”
“Obsessed with our fermob outdoor chairs. Beautiful and will hopefully last forever. Worked with a concierge agent to get samples and will be ordering more especially during their sale!”
“Ciao! We visited 2Modern to buy outdoor drinkware that was attractive and could be used when eating outdoors. We like Italian design so purchased “Jelly” cups in 2 colors and 2 sizes.”
“2Modern has quickly become my favorite online store for all my home needs. I've purchased items for my kitchen, bathrooms, and both indoor and outdoor furniture. The store offers a wide selection with many styles to choose from, making it a great source of inspiration as well. Everything I ordered arrived in perfect condition, and the shipping was relatively fast.”
“Shipping was OK, but I received a defective teapot that did not heat all the way up to 130° as advertised. It heats to 94 degrees even after sitting there for an hour. I paid $135 for it. I emailed to initiate a return, but have not received a reply in several days. If nothing happens, I will initiate a charge back and send proof of the product not working. I am happy to update this review if things are rectified quickly.”
“Buying online is easy, but receiving the product is another matter. Our expensive rug has been sitting in a clearance delay in Indianapolis for 2 weeks now awaiting the following: Manufacturer name and address or manufacturer identification code (MID) for each commodity required.
Recommended action: Shipper or Importer must provide manufacturer name and address or manufacturer identification code (MID).
If we receive the rug I will update the review.”
Hi Elinor,
We apologize for the delay with your order and thank you for your feedback. Our team is actively working to resolve this for you, and will follow up with an update.
Best regards,
2Modern
“I would love to write a review but this rug has still not arrived. Updates were to be delivered 3 days ago, then 2, then yesterday by 5. Today I see it’s still in another state and the shipper says the shipment is on hold. Really disappointing and I now have no idea when to expect it.”
Hi J,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will connect with you to assist.
Best Regards,
2Modern
“Just unpacked the Jade Accent Bench. It was meticulously packed and in excellent condition. The bench is beautiful and just as pictured. It is also very heavy. Recommend.”
“While I much prefer shopping in local stores, 2Modern is a great source online. There prices and shipping are usually lower than their peers. Their listings are complete w/lots of photo's and techichal specs. They ship fast for a reasonable charge.”
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