“I was very disappointed to be told that shipping would be in 3-4 days and then after making payment being told that shipment would be in about a month. I considered canceling the order but instead waited for delivery. I received the batter bowl and it is a beautiful color. It does have 1 very small flaw in the finish but most disappointing are the ridges in the bottom inside of the bowl. It is not smooth as I would expect for using as a mixing/batter bowl. I may yet return it. I do like the look of it, but it may not actually be as useful as hoped.”
Hi Paul,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to you to see how we can help.
Best regards,
2Modern
“Web site is terrible. Hard to use. Can't get to cart. I would have ordered another set but site was not cooperating.
Unable to request wedding wrap or enclosure card either.”
Hi Katharine,
Thank you for taking the time to share your feedback with us, and we apologize for your experience with the website. We can place your order by phone, if that would be helpful you can contact our Sales team at 1-888-222-4410 (M – F: 6am – 4pm PST).
Best regards,
2Modern
“Box arrived busted open and wrapped with tape. One of the pieces of the chair does not snap in. Will have to call customer service hopefully to send another part.”
Hi Kiara,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to you to help.
Best regards,
2Modern
“I ordered and got confirmation. Then I got 2 more emails saying they declined due to fraudulent activity. But I needed to call so they wouldn’t cancel bi called twice. No answer left messages AND THEN GOT EMAIL SAYING THEY CANCELLED”
“Buying the item was fine. Getting the item, about 30 days later, and discovering it was a $170 piece of plastic that would be overpriced at $30, sucked hard. Finding out it came with zero mounting hardware was a pleasant addition. Will never buy anything from y’all again.”
Hi Noah,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to you to see how we can help.
Best regards,
2Modern
“I waited six months for the arrival of my Marine Blue coat rack, the blue advertised as Marine Blue in the pictures is not the blue that you receive. I questioned it, contacted support, sent pictures. Beware of Marine Blue.”
Hi Janice,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support has reached out to you to see how we can help. If you have any questions, please contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com
Best regards,
2Modern
“I signed up for promotional codes (10% off and $50 off $400 or more for your first order). I purchased a $500 chair and it wasn’t eligible for either promo. To me, this is not a great experience. What was the point of signing up for these?
I would only purchase again for the right product.”
Hi Carol,
We apologize for your experience and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to you to see how we can help.
Best Regards,
2Modern
“Product is great, but the delivery time was way too long. Additionally, I ordered something to be replaced because it broke in the mail and they were out of stock.”
“I purchased a Christmas gift in mid-November with the ship date for the item being listed as December 6 (it was weeks later, but there was still plenty of time for the gift to arrive). Then the ship date shifted to December 20 (likely not getting it by Chrstimas), then to January 3 (forget about it being a Christmas gift). As an insult to the injury, I received an email from the company's founder praising the company and being proud that *all* purchases above $50 ship for free. My purchase was above $50, but I still had to pay shipping. Clearly that statement was not true. At that time I wished I could cancel the order and get the item from another store (which would arrive in time and be cheaper).
Lukily, the item did ship before Christmas and I was able to gift it as planned.”
“We ordered 2 sets of wine glasses but were only shipped one set. We provided pictures of the packaging and what we received and were told a second set would be shipped. We called again and were told the glasses still had not shipped but would be sent. We paid for the glasses over a month ago and still don’t have them. Less than ideal shopping experience.”
“Little to no communication. I ordered an ottoman in November. It still says waiting to ship, but yet you’re asking me for a review of a piece that is delayed.”
“The ordering process was fine but two days after I placed the order, I got a shipping "udate", which said my order was now shipping December 30 2025. OVER A YEAR FROM NOW. I called customore service and the woman I spoke to said that didn't sound right and she'd look into it and get back to me. No one did.”
