“The backordered item continued to push out farther. It took 4 1/2 months to receive my rug. Anytime I would email customer service, it would take many days to get a response and sometimes I got no response. They told me the rug shipped on a specific date however in tracking, it took it well over another week to ship, a week to arrive and then it had to be scheduled for delivery. During this 2 week or so periord, I received email after email requesting I review a product I had not yet received. The rug has defects, though beautiful besides those. I sent photos to 2Modern who didn't follow up without me calling a second time. They concurred with the manufacturer that snow white spots on a beige/tan background rug is normal. I am a trade client with 2Modern. I could not possibly consider working with them in the future for any of clients, much less myself.”
Hi Lori,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support has reached out to you to help.
Best regards,
2Modern
Hi Sophia,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to you to help resolve this issue.
Best Regards,
2Modern
“Hi. I ordered try black color of my thermos, which got swapped for soft black during checkout and I emailed immediately support that I will wait for until true black will become available.
No reply from all the emails I’ve been sending to them and just received soft black color. Maybe this review will make someone to respond.”
Hi Anna,
We apologize that you received the incorrect color. Your experience is important to us, and we're thankful you took the time to share your feedback. Our Customer Support team is working to resolve this issue for you and will be sure to follow up with you. If you have any questions, please contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“Shopping was the easy part. The discouraging part was the minor damage to three of the bookcase shelves which wasn’t apparent before opening the package and inspecting the contents. The package was delivered standing on one end. I think it must have been handled throughout the handoff and shipping stages on its end as well. The damage was corner compaction of the shelves (the edges were smashed and damage was clearly visible prior to assembly) so clearly the support to prevent compaction wasn’t sufficient. It was minor however so I waved the white flag and just assembled the bookcase. The damage sites aren’t obvious because they present on the edge of the shelves. However, I know the damage is there and these shelves were priced at over $1,000. I acknowledge I could have pushed it and made a claim, but going thru the process of returning the 60lb shelves was such a hassle I just capitulated and kept the partially damaged product. I’m not feeling all that great about the whole ordeal.”
Hi Margaret,
We apologize for the order delay and thank you for taking the time to share your experience with us. We will keep you updated on the status of your order, and you will receive a shipping confirmation email with tracking details once it has shipped. If you have any questions please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
Hi Kyle,
Thank you for taking the time to share your feedback with us. We read each review to reflect on what we can do better and how we can improve the customer experience. We sincerely apologize for the lack of communication and the issue with your order. Our Customer Support team is actively working to resolve this and will be sure to follow up with you.
Best regards,
2Modern
“I was very disappointed to be told that shipping would be in 3-4 days and then after making payment being told that shipment would be in about a month. I considered canceling the order but instead waited for delivery. I received the batter bowl and it is a beautiful color. It does have 1 very small flaw in the finish but most disappointing are the ridges in the bottom inside of the bowl. It is not smooth as I would expect for using as a mixing/batter bowl. I may yet return it. I do like the look of it, but it may not actually be as useful as hoped.”
Hi Paul,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to you to see how we can help.
Best regards,
2Modern
“Web site is terrible. Hard to use. Can't get to cart. I would have ordered another set but site was not cooperating.
Unable to request wedding wrap or enclosure card either.”
Hi Katharine,
Thank you for taking the time to share your feedback with us, and we apologize for your experience with the website. We can place your order by phone, if that would be helpful you can contact our Sales team at 1-888-222-4410 (M – F: 6am – 4pm PST).
Best regards,
2Modern
“Box arrived busted open and wrapped with tape. One of the pieces of the chair does not snap in. Will have to call customer service hopefully to send another part.”
Hi Kiara,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to you to help.
Best regards,
2Modern
“I ordered and got confirmation. Then I got 2 more emails saying they declined due to fraudulent activity. But I needed to call so they wouldn’t cancel bi called twice. No answer left messages AND THEN GOT EMAIL SAYING THEY CANCELLED”
“Buying the item was fine. Getting the item, about 30 days later, and discovering it was a $170 piece of plastic that would be overpriced at $30, sucked hard. Finding out it came with zero mounting hardware was a pleasant addition. Will never buy anything from y’all again.”
Hi Noah,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to you to see how we can help.
Best regards,
2Modern
“I waited six months for the arrival of my Marine Blue coat rack, the blue advertised as Marine Blue in the pictures is not the blue that you receive. I questioned it, contacted support, sent pictures. Beware of Marine Blue.”
Hi Janice,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support has reached out to you to see how we can help. If you have any questions, please contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com
Best regards,
2Modern
“I signed up for promotional codes (10% off and $50 off $400 or more for your first order). I purchased a $500 chair and it wasn’t eligible for either promo. To me, this is not a great experience. What was the point of signing up for these?
I would only purchase again for the right product.”
Hi Carol,
We apologize for your experience and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to you to see how we can help.
Best Regards,
2Modern
“Product is great, but the delivery time was way too long. Additionally, I ordered something to be replaced because it broke in the mail and they were out of stock.”
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