“Ordered outdoor furniture and it came in large crates w a pallet and lots of taping Impossibke for a homeowner to manage Very poor delivery service! And no one called me back to arrange a better delivery Finalky I called and someone looking into it but I’m forced to wait more weeks for chairs I really need Not good!!”
Hi Jan,
We apologize for your experience with your delivery. We looked into this and see that our Customer Support team has reached out to you with a solution. If there is anything else we can help with, please contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com. Thank you for sharing your feedback with us.
Best Regards,
2Modern
Hi Ronnie,
We apologize for your experience with your order. We looked into this and see that our Customer Support team has reached out to you. If there is anything else we can help with, please contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com. Thank you for sharing your feedback with us.
Best Regards,
2Modern
“I do not ever try to get advice from these people to help you pick some thing because they never call you back, they are extremely snotty and rude if they do, and they tell you that they cannot help you. Only rely on the website. You will not get any help trying to navigate through the thousands and thousands of options. And I believe the one gentleman who is either the co-owner or sole owner… He is so rude. I've gone elsewhere. I go directly now to the companies that this company carries and I buy directly from the company themselves.”
“It was certainly easy to make the purchase, but it's been 4 weeks now, and I haven't received my purchase, and there's no tracking number because it comes from England, and basically, I need to rethink the project and go in another direction because I have no idea when or if my wallpaper will ever show up (and these are only the samples, lord only knows how long an actual full order would take to arrive)”
Hi Louis,
Thank you for taking the time to share your feedback. We apologize for the delay in receiving your order. We would like to look into this for you. When you have a moment, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“Purchased a dining table from 2Modern. The table was delivered. It came damaged. We contacted 2Modern to see about a replacement. Brian from 2Modern said a replacement top would be delivered. That was over 6 weeks ago. We are still waiting. Contacted Brian several times and he is now stating that the mfg is dragging its feet concerning the replacement but is working on it. That is the last we have heard. So after over 6 weeks we have no replacement. I am very worried that the replacement will be delivered and it will also be damaged. Then what do we do? Im afraid to have to wait again. We are patiently waiting for 2Modern to take care of this issue for us.”
Hi Mike,
We would like to help and look into this for you. When you have a moment, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Thank you!
2Modern Customer Support
“I placed an order with 2 Modern because the shipping date said 1-2 business days. However, I received an email out of the blue stating that my purchase was inexplicably delayed for another 2 months.”
Hi Eric,
Thank you for sharing your feedback. We apologize for any inconvenience caused by your order delay. Many brands we carry have delayed models due to the increase in demand over the last two years and challenges with receiving component parts from overseas. While we would love to guarantee a ship date, due to supply chain issues shipping dates are estimated. If the ship date changes for any reason or tracking becomes available, we will send an update to you. If you have any questions, please don’t hesitate to contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com. We value and appreciate your business – thank you for choosing to shop with us!
2Modern Customer Support
“My shopping experience is considered above average in terms of items and features documented in details. However, I feel as though I was misled in regards to the state from 2modern.com:
Customer satisfaction is essential to us, so we extend a generous return policy to accommodate
your returns.
I found out no free return and I haven't had any response back from a representative of my return request after 24 hours.”
Hi Thanh,
Thank you for sharing your feedback. We are sorry to hear of your experience, and have sent you an email with return instructions. If you have any questions, please don’t hesitate to contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
We value and appreciate your business – thank you for choosing to shop with us!
2Modern Customer Support
Hi Kathryn,
Thank you for sharing your feedback. We are sorry to hear of your experience and have sent you an email with an order update. If you have any questions, please don’t hesitate to contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
We value and appreciate your business – thank you for choosing to shop with us!
Support@2modern.com
Hi Kimberly,
Thank you for sharing your feedback. We are sorry to hear of your experience and would like to help. When you have a moment, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Thank you!
2Modern Customer Support
English