“I signed up for promotional codes (10% off and $50 off $400 or more for your first order). I purchased a $500 chair and it wasn’t eligible for either promo. To me, this is not a great experience. What was the point of signing up for these?
I would only purchase again for the right product.”
Hi Carol,
We apologize for your experience and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to you to see how we can help.
Best Regards,
2Modern
“Product is great, but the delivery time was way too long. Additionally, I ordered something to be replaced because it broke in the mail and they were out of stock.”
“I purchased a Christmas gift in mid-November with the ship date for the item being listed as December 6 (it was weeks later, but there was still plenty of time for the gift to arrive). Then the ship date shifted to December 20 (likely not getting it by Chrstimas), then to January 3 (forget about it being a Christmas gift). As an insult to the injury, I received an email from the company's founder praising the company and being proud that *all* purchases above $50 ship for free. My purchase was above $50, but I still had to pay shipping. Clearly that statement was not true. At that time I wished I could cancel the order and get the item from another store (which would arrive in time and be cheaper).
Lukily, the item did ship before Christmas and I was able to gift it as planned.”
“We ordered 2 sets of wine glasses but were only shipped one set. We provided pictures of the packaging and what we received and were told a second set would be shipped. We called again and were told the glasses still had not shipped but would be sent. We paid for the glasses over a month ago and still don’t have them. Less than ideal shopping experience.”
“Little to no communication. I ordered an ottoman in November. It still says waiting to ship, but yet you’re asking me for a review of a piece that is delayed.”
“The ordering process was fine but two days after I placed the order, I got a shipping "udate", which said my order was now shipping December 30 2025. OVER A YEAR FROM NOW. I called customore service and the woman I spoke to said that didn't sound right and she'd look into it and get back to me. No one did.”
Hi Liza,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to connect with you.
Best Regards,
2Modern
“Extremely upset SHOP automatically processes order and automatically charged my card without allowing me a second review. At this point undecided about 2Modern and future purchases, once order is received timely without incident will have a better prespective.”
“Frustrating! Shipment came, and when putting it together, a silicon washer broke and an outside decorative screw does not fit as a result. Asked for a replacement, 10 days ago, sent photo and have not received the courtesy of a reply! Shocked and dismayed. Should I go directly to report to the manufactukrer?”
