Hi Ricardo,
We apologize for your experience with your order and thank you for taking the time to share your feedback. We can confirm that we do not assess a 30% restocking fee, and a team member from our Customer Support team will reach out to you to help.
Best regards,
2Modern
Hi Jeffrey,
We apologize for your experience and thank you for taking the time to share your feedback with us. We looked into your order and the item you purchased is not a final sale item and is included in our standard return policy. Our Customer Support team is happy to assist you with a return, and you can connect with us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“I waited all summer for the 2 lounge chairs, only to find out they are not at all what I expected and then I find out they are non-returnable. I actually thought they were the retro loungers from the 1970’s where the straps were soft plastic because the description did say they were plastic. I didn’t realize the entire chair was made of hard ugly plastic. They are truly hideous.”
Hi Kate,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to you to see how we can help.
Best regards,
2Modern
“Table arrived and was delivered ina a box at the front door. I’m fine with that for delivery but I don’t know why I had to sit home for a 2 hour window for them to just drop it off.
Needed to return bc table was not as described or shown online (divots in the top) and was told it would be a return shipping charge along w initial charge since it was sent free?! And a restock fee.
I got the shipping charge waived bc I drove it to the RESALE shop they send it to. But I had to pay several hundred dollars in return fees for a damaged table.”
Hi Christine,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to you to see how we can help.
Best Regards,
2Modern
“The product I ordered was delivered with what I considered a fabrication flaw. 2Mondern would not accept a return or replacement and was very poor at coorisponding with me. I felt your servcies was below expectaions and not equal to groups that sell similar products.”
Hi George,
We apologize for your experience with your order and thank you for taking the time to share your feedback. We looked into your order and saw that your return request has been processed and an email with the return instructions has been sent to you at the email address on the order. If there is anything we can help with, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“Paid higher then others thinking it would be better. Bought 2. One carafe had a bigger opening then the other. The rubber top was loose causing the wine to leak out when you invert the bottle to pour back in. Not good when you're paying twice the price!”
Hi Daniel,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to you to assist.
Best Regards,
2Modern
Hi Phebe,
We are sorry to hear about your return experience and thank you for sharing your feedback. We checked on your order and see that Customer Support is working on your return request and will follow up to provide you with return instructions. If you have any questions, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“I gave been patiently waiting for my table for over a month now ' STILL not delivered. I am very sorry I ever placed an order with this company!
Customer from Colorado”
“They have great selection of pieces. I ordered 2 matching candle sconces. The first one arrived and looked great. The second one was originally back ordered 4 weeks but took 13 weeks for it to ship. Upon receiving the backordered item it was a different color finish and was told that if it was to be remade, it would still not match the first item. Kind of unfortunate.”
Hi Daniel,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. A team member from Customer Support will reach out to you to help.
Best regards,
2Modern
“Placed an order 4 months ago and still haven't recieved it, nothing but apology emails about how incompetent their company is... DO NOT PURCHASE FROM THEM, TOTAL SCAM”
Hi Cory,
Thank you for sharing your feedback. We apologize that the backorder date for your item has been extended. We are sorry for the delay, and our Customer Support team will reach out to you directly to provide an update. We can also be contacted by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“Item significantly delayed still have not received my table which I needed no later than May 30th. With a delivery date expected in early May it’s fair to say this has been a mess.”
“Very disappointment. I have already been charged for items that i have been waiting for for 3 weeks. I should not have been charged until the items were shipped. There still is no date provided for when the items will be back in stock”
“Not at all happy with my first experience, Ordered one item and paid for expedited shipping and never received, shipped but no tracking email what a mess and so disappointing”
“I placed a $500 order for some glassware and received a bizarre email afterwards with the title “Fraid A;ert” from 2BModern demanding a copy of my credit card statement or they would cancel my order (despite my bank having no issue and saying payment went through). When I called to see if this was a scam or even a real email from them, they claimed it was and because my billing and shipping are different (quite normal in this day and age), that they will not ship without proof of purchase (again, despite Chase assuring me it was fine and they received that 2BModern received funds with no problem). I offered to send an screenshot of my drivers license with my shipping address on it and they refused to accept that as “proof”. I finally asked to speak with a manager and alas, there wasn’t one around (big surprise). AVOID buying from this company unless you want a big headache. All of their products are available on different websites, who likely don’t give customers trying to give them business such a hard time. I regret trying to buy anything from them.”
Hi Melanie,
We appreciate you sharing your feedback regarding your recent order and sincerely apologize for the inconvenience you experienced. Upon receiving your order, a fraud alert was initiated. To protect our customers in such instances, we attempt to verify the purchase before shipment. We understand this process caused frustration and want to assure you that this was not our intention.
Best regards,
2Modern
“Their website experience is very poor. The transaction went through without me actually submitting my order! Somehow, a saved credit card was used. I immediately called and requested the transaction be cancelled. I spoke with someone who told me it would be cancelled. That didn’t happen. My credit card was charged. I have left two emails that have not been responded to. Furious!”
Hi Eve,
We apologize for your experience with your order and thank you for taking the time to share your feedback. We checked on the order and confirm that it is canceled. If you have any questions please contact our Customer Support team by phone at 1-888-222-4410 or by email at support@2modern.com.
Best regards,
2Modern
Hi Jerry,
Thank you for taking the time to share your feedback with us. We looked into your order and we're sorry to hear the return policy was different than you expected. We see that our Support team connected with you and was able to provide clarifying information. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
Hi Tammy,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to you to see how we can help.
Best regards,
2Modern
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