“the glasses above are what I ordered , so I thought, I know it said random. However the email showed the exact colors on ordering website.
When I received the glasses I was quite disappointed as they are all dark colors and not what I paid almost two hindred dollars for. In addition , one of the glasses had a small. chip in it near the rim.
I did call customer service to voice a compalint and kshe kept repeating that orders are random colors and I could send back but it would still be a random color order??
I will report to American Express as this is not satifactory business to customers.
I was so careful unpacking the glasses and not in the best to be able to repack and send back.
I expect a full refund. Thank You Mary Lou Schillinger”
“Be careful they charge you 15% restocking charges if you want to return what you had purchased and there is no exchange policy. Their customer service sucks too. I literally emailed and emailed and had to call to get info and then still didn’t get what I asked to be emailed for days.”
“One of the items that was shipped to me was chipped. I immediately emailed and got a response that they would review. No one has ever gotten back to me and I have now had to resort to my credit card company to dispute that portion of the charge. Very unprofessional!”
“This was one of the worst experiences I’ve had buying furniture. At the time of ordering, they indicated my sofa was in stock and ready to ship, only to then have it delayed not once but twice. Ultimately the couch arrived over 2 months later than represented. Then the delivery truck wouldn’t even wait for me to unpack the sofa to inspect it upon delivery. The couch is beautiful but that has nothing to do with 2 modern.”
“The paint fell off like a tiny dot. I've applied for an exchange on this. A few days have passed and I haven't received any response to it yet. Upon closer inspection, it looks like this is the junction of the watch and this part isn't finished exactly. On the other side, that part isn't smooth either. The little flaw in this beautiful watch breaks my heart.”
“Extremely funny that I got an email asking me to review the bed I purchased… I have yet to receive it. It says on the website it is in stock and ready to ship, fast-forward 3 to 4 weeks later and I still do not have it. I have placed multiple calls and emails with customer service, they were absolutely no help at all and did not expedite the delivery of my bed. Don’t order from this company.”
“I still have not received my order, my shipment has reportedly been cancelled, and I've tried three times to call 2modern (no one from customer services answers) and emailed twice to no avail. I want to cancel my order, but can't even do so because the entire customer service team seems to be MIA.”
“Shopping experience was fine. Delivery was fine Returns, terrible! Unfortunately the item was not right for my space. They do not offer a return label online you must call or email and request one. I have made 3 attempts to no avail. Therefore I can not recommend this site.”
“I hate them. Light is musch too brighjt...lights up the whole room! The bulb is notdimmable and one can't change the bulb. SO I suppose when the bulb goes , I have to buy a whole new lamp.
i sent an e-mail to your support team, but they do not answer.”
“NOT NOTIFIED OF "BACK ORDER" UNTIL i CALLED ABOUT ORDER. TRIED TO CANCEL BECAUSE ORDER WAS TIME SENSITIVE--NOT PERMITTED. HAVEN'T HEARD ANYTHING SINCE--NOT SURE STATUS OF ORDER????”
“I accidentally double ordered an item. I've been sending emails to get the return instructions for the past several days and I get no response at all.”
Hi Shan,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. We apologize for the lack of communication on your order, and our Support team will reach out to you.
Best regards,
2Modern
Hi Xian,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. We apologize for this shipping error and our Support team will reach out to you to help.
Best regards,
Colleen
“I placed my order on 19 Oct, it’s now 01 DEC no status. This is an anniversary gift, that I need by 05 Dec. I called no answer. Currently awaiting a response to email and voicemail left with customer service.”
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