“Placed an order 4 months ago and still haven't recieved it, nothing but apology emails about how incompetent their company is... DO NOT PURCHASE FROM THEM, TOTAL SCAM”
“Item significantly delayed still have not received my table which I needed no later than May 30th. With a delivery date expected in early May it’s fair to say this has been a mess.”
“Very disappointment. I have already been charged for items that i have been waiting for for 3 weeks. I should not have been charged until the items were shipped. There still is no date provided for when the items will be back in stock”
“Not at all happy with my first experience, Ordered one item and paid for expedited shipping and never received, shipped but no tracking email what a mess and so disappointing”
“I placed a $500 order for some glassware and received a bizarre email afterwards with the title “Fraid A;ert” from 2BModern demanding a copy of my credit card statement or they would cancel my order (despite my bank having no issue and saying payment went through). When I called to see if this was a scam or even a real email from them, they claimed it was and because my billing and shipping are different (quite normal in this day and age), that they will not ship without proof of purchase (again, despite Chase assuring me it was fine and they received that 2BModern received funds with no problem). I offered to send an screenshot of my drivers license with my shipping address on it and they refused to accept that as “proof”. I finally asked to speak with a manager and alas, there wasn’t one around (big surprise). AVOID buying from this company unless you want a big headache. All of their products are available on different websites, who likely don’t give customers trying to give them business such a hard time. I regret trying to buy anything from them.”
Hi Melanie,
We appreciate you sharing your feedback regarding your recent order and sincerely apologize for the inconvenience you experienced. Upon receiving your order, a fraud alert was initiated. To protect our customers in such instances, we attempt to verify the purchase before shipment. We understand this process caused frustration and want to assure you that this was not our intention.
Best regards,
2Modern
“Their website experience is very poor. The transaction went through without me actually submitting my order! Somehow, a saved credit card was used. I immediately called and requested the transaction be cancelled. I spoke with someone who told me it would be cancelled. That didn’t happen. My credit card was charged. I have left two emails that have not been responded to. Furious!”
Hi Eve,
We apologize for your experience with your order and thank you for taking the time to share your feedback. We checked on the order and confirm that it is canceled. If you have any questions please contact our Customer Support team by phone at 1-888-222-4410 or by email at support@2modern.com.
Best regards,
2Modern
Hi Jerry,
Thank you for taking the time to share your feedback with us. We looked into your order and we're sorry to hear the return policy was different than you expected. We see that our Support team connected with you and was able to provide clarifying information. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
Hi Tammy,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to you to see how we can help.
Best regards,
2Modern
Hi Daniel,
Thank you for taking the time to share your feedback with us. We read each review to reflect on what we can do better and how we can improve the customer experience, and we apologize for your experience with your order. We checked on your order and see that a return has been created for you to return the items. If you have any questions please contact our Customer Support team by phone at 1-888-222-4410 or by email at support@2modern.com.
Best regards,
2Modern
“I took so much time picking out 4 bar stools on your website & then you cancelled my order as they are discontinued but still have not updated that on your website, this isn’t fair to customers taking out their time to carefully select items.”
Hi Stefanie,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. We apologize for the misinformation with your order and will update our site. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
Hi Scott,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. A team member from Customer Support will reach out to you to see how we can help.
Best regards,
2Modern
“Bait & switch? Ordered items purported in-stock; and only ordered from 2Modern as opposed to other vendors offering the same item at the same price b/c it appeared you offered the quickest shipping. Ha - was I wrong! Since order confirmation I’ve received at least 10 emails from 2Modern and your shipper regarding delivery delays, unexpected changes to dates and complex instructions. At this time, 10 days after placing our order, we still have no delivery date - other than a vague email from a shipping company we’ve never heard of saying that we’ll receive an update in approximately 5 (more) business days… this is the 3rd such email.”
“A ridiculous and bad experience. Waited over 4 months for a light, after numerous delays it arrived damaged, now are in very slow process to (I hope) return the item and be reimbursed—‘hope’ for as of yet we are still slogging through what should be a very simple return process. The customer service people have always been polite. But I will never buy a light again from 2modern.”
“Not a great shopping experience. After placing my order and waiting several days for notification of shipping, I instead got a message that delivery would be delayed by several months!! Hello, common sense dictates that if an item isn't available, you note that on your website. I wasted a week and have ordered the item elsewhere.”
