Hi Amanda,
Thank you for taking the time to share your feedback with us. We read each review to reflect on what we can do better and how we can improve the customer experience. We sincerely apologize for the lack of communication and the issue with your order. Our Customer Support team will be reaching out shortly to assist with resolving the issue.
Best regards,
2Modern
Hi David,
We’re very sorry to hear that the product isn’t heating as expected. A member of our customer service team will be reaching out shortly to help resolve the issue and get this taken care of right away.
Best Regards,
2Modern
“Very disappointing experience. We ordered a District Eight Mahjong Table in May and, nearly four months later, still have not received it. The estimated ship date has been pushed back repeatedly - from August 10, to August 25, and then to September 8. We even received a shipping confirmation in late August, yet the table still has not arrived.
For a purchase of this size, the lack of reliable communication and follow-through is extremely disappointing. Automated updates telling us the order is delayed are not a substitute for actually resolving the issue. At this point, I would have a difficult time recommending 2Modern based on our experience.”
Hi Richard,
We are deeply sorry for the unacceptable experience you’ve had with the delayed delivery of your District Eight Mahjong Table and the lack of timely, meaningful communication regarding your order. We completely understand your frustration, especially given the repeated changes to the estimated ship date and the shipping confirmation you received without the table arriving.
We recognize that automated delay notifications are not a substitute for clear communication and proactive support, and we sincerely apologize that we fell short in this regard. We would like to prioritize resolving this for you, and our Customer Support team will reach out directly to assist with your order and provide a clear update.
Best Regards,
2Modern
Hi Katie,
We are truly sorry for the lack of communication you experienced. We checked on your order and see that our Support team connected with you to provide a resolution. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“I purchased a desk lamp that was supposed to be cordless and it wasn’t.
I’ve been waiting weeks for a return authorization and still haven’t received it.”
Hi Jeffrey,
We sincerely apologize for the frustration caused by the discrepancy in the product's specifications and the delay in receiving the return authorization. We checked on your order and see that our Support team has connected with you to provide the return instructions. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“Ordered two Ethnicraft Bok side tables. The problems started before the tables ever arrived: on every single scheduled delivery date, the date was pushed back again, with no proactive communication from 2Modern.
When the tables finally showed up, one was defective. I contacted support the same day with photos documenting the damage. Their replies come days apart, and it has now been over a week with no resolution, no replacement, and no clear timeline.
The product itself is fine — the one undamaged table is exactly what I expected. But paying premium prices should come with premium fulfillment and support, and neither was the case here. When something goes wrong, a retailer’s response is the whole value proposition, and 2Modern’s response has been slow and non-committal.
I would not order from 2Modern again.”
Hi Flavien,
We are deeply sorry for the frustrating delivery delays and the lack of communication you experienced. We checked on your order and see that our Support team has connected with you to provide a resolution. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
Hi Karen,
We apologize for your experience with your order. We looked into the order and see that our Customer Support team has assisted with your request to return. If there is anything we can help with please contact us by email at support@2modern.com or by phone at 888-222-4410 (M – F: 6am – 4pm PST).
Best regards,
2Modern
Hi Martha,
We are sorry to hear the return policy is not as you expected and our Customer Support team has reached out to you with a resolution. If there is anything we can help with, please contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“Have no idea where my order is. Attempts to follow up with customer service and the shipper has been met with silence. Tracking info shows it being in Texas for 11 days! Very disappointing!”
Hi Jane,
We apologize for the delay with your order. Your experience is important to us, and we're thankful you took the time to share your feedback. We checked on your order and confirmed it has been delivered. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“The website prominently states "Shop with Confidence: 30 Day Returns" - but this is very misleading. What they really mean, is if you want to return something, we will delay responding to you and charge you large fees to return the item. It is very disappointing! Do not buy from 2Modern unless you are 100% certain the item you are buying is exactly what you want and will fit your room.”
“Shipping was OK, but I received a defective teapot that did not heat all the way up to 130° as advertised. It heats to 94 degrees even after sitting there for an hour. I paid $135 for it. I emailed to initiate a return, but have not received a reply in several days. If nothing happens, I will initiate a charge back and send proof of the product not working. I am happy to update this review if things are rectified quickly.”
“I would love to write a review but this rug has still not arrived. Updates were to be delivered 3 days ago, then 2, then yesterday by 5. Today I see it’s still in another state and the shipper says the shipment is on hold. Really disappointing and I now have no idea when to expect it.”
Hi J,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will connect with you to assist.
Best Regards,
2Modern
“I ordered two Tool boxes made by Toyo in December. The first tool box took 60 days to get. So much for Christmas. I still haven't received the other tool box I ordered over 2 months ago. I paid 20% more than average for these boxes assuming they would arrive in a week or so since they were in stock as most other shops were out. Communication on this was poor.”
Hi John,
Thank you for sharing your feedback. We apologize that the Steel Tool Boxes moved into a backordered status after your orders were placed and for the lack of communication. A team member from our Customer Support team will reach out to you to see how we can help.
Best regards,
2Modern
“the glasses above are what I ordered , so I thought, I know it said random. However the email showed the exact colors on ordering website.
When I received the glasses I was quite disappointed as they are all dark colors and not what I paid almost two hindred dollars for. In addition , one of the glasses had a small. chip in it near the rim.
I did call customer service to voice a compalint and kshe kept repeating that orders are random colors and I could send back but it would still be a random color order??
I will report to American Express as this is not satifactory business to customers.
I was so careful unpacking the glasses and not in the best to be able to repack and send back.
I expect a full refund. Thank You Mary Lou Schillinger”
“Be careful they charge you 15% restocking charges if you want to return what you had purchased and there is no exchange policy. Their customer service sucks too. I literally emailed and emailed and had to call to get info and then still didn’t get what I asked to be emailed for days.”
“One of the items that was shipped to me was chipped. I immediately emailed and got a response that they would review. No one has ever gotten back to me and I have now had to resort to my credit card company to dispute that portion of the charge. Very unprofessional!”
