“The shopping/purchasing experience itself was average. The site promised delivery within 1 to 2 days, but this was changed to 2 weeks as soon as the purchase was completed. Called customer support re delivery and staff was just as confused about this change, though very courteous. The product arrived as advertised, but with some damage to the surface of the wood. After customer support got involved, the experience improved immensely! Since then, I had the distinct pleasure of communicating with Rachel Wright from Customer Service, who responded in a timely manner and resolved all issues with efficiency and courtesy, the likes of which I have never before experienced from any other company. If not for the initial events at purchase (and the unexpected damage), this would have been a 5-star review!”
Hi Angel,
Thank you for taking the time to share your feedback with us. We read each review to reflect on what we can do better and how we can improve the customer experience. We sincerely apologize for the delay in communication and the issue with your order. We checked on your order and see that our Customer Support team has connected with you and is actively working to resolve the issue. You can reply to latest email or contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST).
Best regards,
2Modern
“Floor lamp design is elegant and minimalist . Love how lamp functions. A solid and beautiful lamp. Very expensive. I’d purchase again if affordability is not a big issue, will be looking for discounts, sales
I’m super happy with my new lamp though- was definitely worth the $
Thank you!
Ana”
“Can't wait to receive our salt and pepper grinders...style looks awesome...however, was disappointed that the ridiculously long discount code did not apply to my on sale purchase...why does it have to be so loooooooooooooooooog?”
“Pros: nice & big for a laptop, the lift mechanism is very sturdy, stylish
Cons: just 1, it has rubber "feet" which if sitting on wood floor helps for it not to topple over, I've got it on a rug, I practically have to lift it to move it, which means take off the laptop, then move it. Can't just lift everything otherwise the top starts lifting up. Can I remove those rubber feet, I didn't see any countersunk screws, I'm assuming it's being held by glue.”
“Shopping experience was fine. But I signed up for the mailing list to get the 5% discount code (SAVEFIVE) and it did not work at check out. That's frustrating.”
“when checking out with Shop Pay it didn't work and I called and someone was supposed to call me back but never did. I finally used another method to complete my order.”
Hi Helena,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to you to see how we can help.
Best Regards,
2Modern
“Everything looks super cool and my style. My 1st purchase is this checkered blanket, which I LOVE checker. However , the blanket is not soft and I would not use it on my skin. I am bummed to say the least. I was hoping to curl up in something that was my style and comfort.”
“Our order arrived fast and ahead of schedule. The rug we bought is exactly as we expected from the internet pictures, we like the color and thickness. Time will tell how it wears.”
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