“The Web site experience was excellent and they have a wide selection of interesting pieces. The only improvement we would suggest is in the shipping communication and tracking. After a single purchase confirmation email, we never receieve any additional update emails or tracking information from 2Modern (although we did receive a few spam survey emails). I had to proactively call customer service (very helpful) to get any view on shipping status, and the boxes/pallete were pretty beat up when they did arrive, but everything inside was ok. With furniture this expensive, I would add the ability to email tracking information for subcontracted shipping services, contact info, estimated arrival dates, etc.”
“The 2Modern customer service reps were very helpful and the Metropolitan delivery fellows very nice and thorough. However the shipping experience was full of snafus (failure to "release") and re-scheduling which made a short journey from Morena Valley, CA to Northern San Diego County turn into a 3+ week wait for the lamp. It took so long that I was able to see a competitor drop the price by $120 (unfortunately after 7 days had passed). If the lamp would have come promptly I wouldn't have minded so much.”
“Could I have had a choice on the colors on my rug?
Like the mat but not looking great on our deck. Raspberry out of place with our red cushioned furniture.
I do like the product.”
“The Nut pendant lamp is as lovely as it looks online. I have the white one with a bulb that changes colors, so it can have many personalities. However, there is one issue, the wire it hangs from is bent, and not in a lovely curvy way. The lamp is very lightweight, and it's not enough to straighten it.”
“We were disappointed that the originally promised delivery date was several weeks delayed. Meanwhile while we were waiting for our bar stools, we found the price of the same bar stools were discounted on the website.”
“Would be 5-star but you removed sale price on the item I was looking at 12 hours after viewing…woke up in the morning and discount price was gone…seems suspicious…like you’re tracking views, see the interest, and remove the discount.”
“Gorgeous and solid. It is hard to tell they are green, almost black. Beware, curbside delivery on a pallet. Four stars because the delivery on a pallet can be difficult to dispose of!”
“Beautiful bassinet. It was very simple to assemble and seems a lot more comfortable than her Halo which we ended up gifting because she refused to sleep in it. It is very light weight and blends in with the decor of our home. My only negative thing to say is that it rocks great only if it is on hardwood. When on our rugs or carpet we can not utilize the rocking feature. Aside from that I 100% recommend.”
“Communication, tracking and delivery were all very good. We are enjoying the functionality of the trays but we were disappointed with the quality of one of they trays. See review.”
“I found you on the Georg Jensen where I ordered my candlestick holders. I signed up with Jensen for a 10% discount and never got it because I kept getting transferred to your web site. I still ordered them because I know many artisans in Mill Valley having lived there myself for many years.
I look forward to receiving the candlestick holders - they really look beautiful”
“Very good selection but when actually selecting which color/pattern of the rug, the terminology used was not by color. It merely stated "tile 1", tile 2" etc. It would be much better if when selecting the color the picture confirmed your choice and the rug had a color name.”
