“Ordering on line went smoothly.
One of our items received had some damage, still awaiting resolution. They advised someone would review and get back to me a few days ago, still waiting.”
“The online ordering process was horrible. I tried to complete my purchase 3 times and it took me through the same process each time. I called though, and the support person was great”
Hi Jean,
Thank you for taking the time to share your feedback, and we apologize for your experience with the online ordering process. We're happy to hear you were able to order by phone. If there is anything else we can help with please don’t hesitate to contact our Customer Support team by phone at 1-888-222-4410 or by email at support@2modern.com.
Best Regards,
2Modern
“All good except for the annoying pop-up requesting my phone number for 10% off but when I tried to apply the code, I'm told my order doesn't qualify for the discount. Feels like a minor bait and switch and forced me to then go unsubscribe from text messages from Modern”
“Great shopping experience, but it was advertised that I'd get free shipping on purchase over $50, but after spending over $140 (incl tax), I was still charged $30 for shipping.”
“I'm happy with the 2Modern experience and absolutely love the product offering. Two suggestions for small improvements: on mobile, it's difficult to see the product images for items that are on sale because the 'sale' icon covers most of the image thumbnail. Second, I would appreciate clearer communication in email about how long sales last. For example, I received a discount code for Fermob recently but then when I tried to use it 2 weeks later it was no longer valid. The email with the code or the website didnt mention any expiration date.”
“Photos and item description perhaps could have been a little more detailed and complete, but the website was easy to browse and checkout and shipping were easy and fast.”
Hi Mick,
We apologize for your experience with your order. We looked into this and see that our Customer Support team has reached out to you with a resolution. If there is anything else we can help with, please contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com. Thank you for sharing your feedback with us.
Best Regards,
2Modern
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