“Only reason I wouldn't give 5 out 5 stars, is because the benches (tesselate) I ordered were depicted on the website as a brighter Lime green. We planned to use these for a kids' environment, but the color has a more brown tone in it than I realized. I know colors are hard to match with different monitors and lighting, but it was a bit of a surprise to realize they weren't exactly the children's bright tones I was hoping for. I did however enjoy my experience with your customer service rep, Angelica Monstesano, because she helped me with some very specific questions regarding safety (for children) in a prompt and efficient manner. I plan to use her in the future to assist me with future client designs.”
“Knew exactly what I wanted, so an easy shopping experience. Ordering process also easy, which helps.
One of the items (lamp shade) that I purchased arrived damage. Spoke to customer service, which quickly sent me a replacement at no cost. That's the way it should be, but too often this is a challenge. As a result of this great service I intend to buy through 2Modern again.”
“I love the simple design but, the socket was crooked, my husband straightened it out and the glass is scratched but not enough to notice and then return the lighting. Also, it's about 3 inches too short for my high ceilings but, again not enough to return the product. I will later be remodeling my kitchen, so, this lighting will not be needed.”
“Ordering on line went smoothly.
One of our items received had some damage, still awaiting resolution. They advised someone would review and get back to me a few days ago, still waiting.”
“The online ordering process was horrible. I tried to complete my purchase 3 times and it took me through the same process each time. I called though, and the support person was great”
Hi Jean,
Thank you for taking the time to share your feedback, and we apologize for your experience with the online ordering process. We're happy to hear you were able to order by phone. If there is anything else we can help with please don’t hesitate to contact our Customer Support team by phone at 1-888-222-4410 or by email at support@2modern.com.
Best Regards,
2Modern
“All good except for the annoying pop-up requesting my phone number for 10% off but when I tried to apply the code, I'm told my order doesn't qualify for the discount. Feels like a minor bait and switch and forced me to then go unsubscribe from text messages from Modern”
“Great shopping experience, but it was advertised that I'd get free shipping on purchase over $50, but after spending over $140 (incl tax), I was still charged $30 for shipping.”
