“Lead time was very long, and while the vacuum jug is certainly stylish, we were surprised to find that the outer surface is made of plastic and not aluminum or steel as was specifically indicated in the product description (‘why we love it: Stainless steel design…”). So, in terms of value for money and lead time … kinda disappointing”
Hi Alissa,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to you to see how we can help.
Best regards,
2Modern
“Buying online is easy, but receiving the product is another matter. Our expensive rug has been sitting in a clearance delay in Indianapolis for 2 weeks now awaiting the following: Manufacturer name and address or manufacturer identification code (MID) for each commodity required.
Recommended action: Shipper or Importer must provide manufacturer name and address or manufacturer identification code (MID).
If we receive the rug I will update the review.”
Hi Elinor,
We apologize for the delay with your order and thank you for your feedback. Our team is actively working to resolve this for you, and will follow up with an update.
Best regards,
2Modern
“It was a fine experience except that I didn't see an option to write a gift message. My order is being delivered directly to a friend as a housewarming gift. An option to indicate the shipment is a gift with a place to add a gift message is needed.”
Hi Scott,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. Your comments will be taken into consideration for future improvements.
Best regards,
2Modern
“How can you give a rating before you receive the product. This shows poor understanding of what is important to customers. Ordering process is only a fraction of the shopping experience
The comment below about buying again is because it was a required response”
Hi Philip,
We appreciate your feedback and sincerely apologize for your experience. We review every submission to understand how we can improve our customer experience. Your comments will be taken into consideration for future improvements.
Best regards,
2Modern
“A shipping confirmation on 6/23 for an order that was received on 6/18? Not very helpful. Beautiful design but shipment progress information is not good at all.”
Hi Howard,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. We apologize for the delay in sending a shipping confirmation email for your order. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“There was no way to send an item as a gift with a message saying who the gift was from. I found this odd as I read about you in an article about hostess gifts. Hoping there was a way to do this at checkout, I accidentally had the gift sent to me. Your customer rep was very helpful in changing the address for me.”
“Well I didn’t like the fact that you gave me a $50 off coupon and then did not honor it when I went to check out. Also it would be nice if you explained exactly why my product did not qualify. Your rules and other info did not help. I did not see any reason why you turned it down.”
“Not sure how to rate because I have no idea about the expected timeframe for delivery. I may cancel order and buy elsewhere if I don’t get a notification soon.”
Hi Joanna,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. Our Support team will reach out to you to review alternative delivery options. If you have any questions please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
Hi Sally,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to you to see how we can help.
Best regards,
2Modern
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