Hi Kathleen,
Thank you for the suggestion, and we’re sharing it with our team. In the meantime, if there is anything we can assist with please contact our Customer Support team by phone at 888-222-4410 (Monday to Friday, 6am to 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“I haven’t received my order yet, and the shipping has been hard to confirm. Two modern customer service has been very friendly. Hoping to get my peace next week?”
Hi Tiffany,
Thank you for the kind words about our team, and we're sorry for the trouble confirming shipping on this order. We want to get this resolved for you directly. Our Customer Support team will be reach out to you to assist.
Best regards,
2Modern
“Need delayed delivery (flooding in my building) of two lounge chairs Aurora swivel chairs iKnowles Natural. Rshlifer@yahoo.com Rhoda Shlifer
1991 Main Street Apt 526 Sarasota, Florida 34236”
Hi Thomas,
Thank you for sharing your experience. While we aim to make our return process as straightforward as possible, we appreciate your candid feedback regarding our policies. We are pleased to hear our team provided friendly service, and we will certainly share your comments with our leadership team for future consideration.
Best regards,
2Modern
“Love the 6 chairs I ordered but unfortunately 2 of the 6 were sent in the wrong color. Customer service was responsive however I still have to wait a few weeks for the replacements to ship.”
Hi Creagan,
We sincerely apologize that your order arrived with incorrect items. While we are glad our team provided responsive support, we are sorry for the inconvenience of the wait for your replacements. We are committed to making this right and appreciate your patience as we work to complete your order to your exact specifications.
Best regards,
2Modern
“Lead time was very long, and while the vacuum jug is certainly stylish, we were surprised to find that the outer surface is made of plastic and not aluminum or steel as was specifically indicated in the product description (‘why we love it: Stainless steel design…”). So, in terms of value for money and lead time … kinda disappointing”
Hi Alissa,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to you to see how we can help.
Best regards,
2Modern
“Buying online is easy, but receiving the product is another matter. Our expensive rug has been sitting in a clearance delay in Indianapolis for 2 weeks now awaiting the following: Manufacturer name and address or manufacturer identification code (MID) for each commodity required.
Recommended action: Shipper or Importer must provide manufacturer name and address or manufacturer identification code (MID).
If we receive the rug I will update the review.”
Hi Elinor,
We apologize for the delay with your order and thank you for your feedback. Our team is actively working to resolve this for you, and will follow up with an update.
Best regards,
2Modern
“It was a fine experience except that I didn't see an option to write a gift message. My order is being delivered directly to a friend as a housewarming gift. An option to indicate the shipment is a gift with a place to add a gift message is needed.”
Hi Scott,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. Your comments will be taken into consideration for future improvements.
Best regards,
2Modern
“How can you give a rating before you receive the product. This shows poor understanding of what is important to customers. Ordering process is only a fraction of the shopping experience
The comment below about buying again is because it was a required response”
Hi Philip,
We appreciate your feedback and sincerely apologize for your experience. We review every submission to understand how we can improve our customer experience. Your comments will be taken into consideration for future improvements.
Best regards,
2Modern
“A shipping confirmation on 6/23 for an order that was received on 6/18? Not very helpful. Beautiful design but shipment progress information is not good at all.”
Hi Howard,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. We apologize for the delay in sending a shipping confirmation email for your order. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“There was no way to send an item as a gift with a message saying who the gift was from. I found this odd as I read about you in an article about hostess gifts. Hoping there was a way to do this at checkout, I accidentally had the gift sent to me. Your customer rep was very helpful in changing the address for me.”
