“There was no way to send an item as a gift with a message saying who the gift was from. I found this odd as I read about you in an article about hostess gifts. Hoping there was a way to do this at checkout, I accidentally had the gift sent to me. Your customer rep was very helpful in changing the address for me.”
“Well I didn’t like the fact that you gave me a $50 off coupon and then did not honor it when I went to check out. Also it would be nice if you explained exactly why my product did not qualify. Your rules and other info did not help. I did not see any reason why you turned it down.”
“Not sure how to rate because I have no idea about the expected timeframe for delivery. I may cancel order and buy elsewhere if I don’t get a notification soon.”
Hi Joanna,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. Our Support team will reach out to you to review alternative delivery options. If you have any questions please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
Hi Sally,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to you to see how we can help.
Best regards,
2Modern
“The description on the mini planet said it was dimmable. Upon receiving the mini planet, the papers said the plug in version is not dimmable.
The description online is wrong for the plug in style.”
“I had hoped for color glasses and that is what I ordered. One box had a few colors in it the other box was all grey and black. If we hadn't needed to use them I woudl have sent them back for replacements. They also quoted me a weeks shipping time. It was almost 3. I would still like to have more colored glasses and when I get the time perhaps I will try again.”
“There was no question if this was a gift, if you offered gift wrapping and/or a message for a gift card. There was also no where to check k hide the cost.”
Hi Linda,
We read each review to reflect on what we can do better and how we can improve the customer experience. Thank you for taking the time to share your feedback with us. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“The table is nice but it is NOT white. It’s kind of a pale gray speckled color. We wanted white to match our tub. Not sure what we will do. Really wish the description was better. Would not have ordered.”
“I have purchased several items from 2Modern and have been very satisfied, however, when I found that I wanted to return one item, 2Modern made me search the website for how to do it, pay for the shipping TO and FROM them , call customer service , and then wait for authorization to send. Not a good experience.”
“Received and it was damaged by the shipper. Called and sent pictures. And they sent out a new one. We sill aren't sure how it goes together because the directions are really bad and they just tell you to put the bracket on the bar but it won't fit no matter what we do. I guess we will see when the new one comes.”
“Website works great and selection is great. However on all the items I ordered it stated Ships in 3-5 days, not estimated to ship it said Ships. I ordered my items on May 31st and they still have not shipped. It is definitely disappointing and will impact where I place future orders.”
