“well, I placed an order about 5 hours ago and I've already received two marketing emails (requesting a survey and a 'shop MORE' discount code), but I have not received a receipt form the company, only from paypal. I can't answer any more of these questions yet, but I'm not too optimistic about customer service coming from a human being... final question is No AS OF NOW I HAVE NOT EVEN GOTTEN SHIPPING CONFIRMATION AND YOURE SENDING THIS SURVEY its annoying.”
Hi Francine,
Thank you for sharing your feedback. We apologize for your experience with the delivery of your order. We would like to look into this for you. When you have a moment, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best,
2Modern Customer Support
“Website said the bar cart came fully assembled, it did not. Not hard to assemble but probably would not have ordered had the website said unassembled.”
“I love your product but I ordered two lamps for a wedding present which I thought woujd arrive in time for the wedding. But I’m disappointed that the shipping has been delayed and I’m not sure now when I will receive the lamps.”
Hi Kate,
Thank you for sharing your feedback. We apologize for any inconvenience caused by your order delay. Many brands we carry have delayed models due to the increase in demand over the last two years and challenges with receiving component parts from overseas. While we would love to guarantee a ship date, due to supply chain issues shipping dates are estimated. If the ship date changes for any reason or tracking becomes available, we will send an update to you. If you have any questions, please don’t hesitate to contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com. We value and appreciate your business – thank you for choosing to shop with us!
2Modern Customer Support
“It seemed good online but the true test is whether they’re packed well and get here on time, whether returns are smooth if necessary, etc. Ask me again after all this has taken place.”
“As a new customer, I was entitled to use the SAVEFIVE discount code shown on your website. There were no restrictions out limitations shown. However, when I tried to use it, I got an error message that said my purchase was ineligible to use that discount for. That’s not right, and leaves a bad taste in my mouth. Either offer the discount, or don’t, but don’t let a new customer think they’re getting a discount and then claim their purchase doesn’t qualify. Therefore, I’m unlikely to do business with 2Modern again; over ~ $45. Does anybody at 2Modern thinks that’s a good business strategy?”
“My experience was fine. All I did was place an order. It went well, but it should have done so.
Wait, what order is this for? I bought and received a mirror from you months ago. That went well. I placed an order for a radio this morning. That went well, too. What isn’t going well is this confusing survey.”
“Love the selection but the online help is unhelpful. Is someone getting paid to tell people to call the store instead of using the online chat? What a waste of my time and 2Modern's payroll.”
Hi Barbara,
Thank you for sharing your feedback. We are sorry to hear of your experience and would like to help. When you have a moment, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Thank you!
2Modern Customer Support
