“The table is nice but it is NOT white. It’s kind of a pale gray speckled color. We wanted white to match our tub. Not sure what we will do. Really wish the description was better. Would not have ordered.”
“I have purchased several items from 2Modern and have been very satisfied, however, when I found that I wanted to return one item, 2Modern made me search the website for how to do it, pay for the shipping TO and FROM them , call customer service , and then wait for authorization to send. Not a good experience.”
“Received and it was damaged by the shipper. Called and sent pictures. And they sent out a new one. We sill aren't sure how it goes together because the directions are really bad and they just tell you to put the bracket on the bar but it won't fit no matter what we do. I guess we will see when the new one comes.”
“Website works great and selection is great. However on all the items I ordered it stated Ships in 3-5 days, not estimated to ship it said Ships. I ordered my items on May 31st and they still have not shipped. It is definitely disappointing and will impact where I place future orders.”
“I had to return the lamps and I didn't like that I had to pay for shipping and purchase another box to put the 2 boxes you sent me in one box return with UPS...”
“Your products are amazing, which is why I keep coming back. However, the experience is not seamless whatsoever. My rep was super responsive thankfully, but having to fill out a CC auth form in 2024 is not the way to go. In the age of data privacy and bank information being stolen, writing down your CC number and sending it via email is a terrible and risky way of placing an order. Please invest in a proper and secure payment system for the future.”
“Still have yet to receive the product. Delivery been delayed numerous times. Originally delivered damaged and was returned by shipper. A little frustrated.”
“I am pleased with my shopping experience but just now when I read my confirmation email, it stated that because the item is arriving with white glove delivery, it is non-returnable—this is worrisome and frustrating given that I have not seen these items in person yet. I would like for there to be a more gracious return policy or maybe at least have the option of not getting the white glove delivery cost refunded but the item cost refunded if it is not to one’s liking.”
“My representative, Pondi, was fantastic. She helped me get entered into the trade program and work through some challenges on the first purchase. Very helpful!!
The website is another thing altogether and not a great experience. The item I needed to order (Seax Armchair) failed to give me the option to select the wooden arm and it was ambiguous on selecting the cover color. In addition, you can't log on to place orders and have to go through the sales rep. Though Pondi was very helpful, it would be a MUCH better experience if your website was functional.”
“37 days. This item was listed as ‘in stock and ready to ship’ in 1-2 business days. I even reached out and offered to pay more for expedited shipping as it was supposed to be a gift. The vase is beautiful and arrived intact. The customer service and primarily the shipping were very disappointing.”
“I wish I could offer 5 stars but I can't. I purchased two tables for a small office and after the delay they were delivered. We unboxed one table and there were two large scratches on the top. Luckily my handyman was able to work his magic and fixed it rather than return the table. Interestingly there was no damaged to the box so the table likely was packaged with the scratches. Not sure but not good.”
“I requested 5 color swatches weeks ago and still haven't received them. I feel like it was a scam to get my personal information and I am not happy about it.”
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