Hi Mick,
We apologize for your experience with your order. We looked into this and see that our Customer Support team has reached out to you with a resolution. If there is anything else we can help with, please contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com. Thank you for sharing your feedback with us.
Best Regards,
2Modern
“Good selection of lighting and amount of spec information provided. Easy check out portal. Would buy from them again. Standard shipping took 7 days from order to delivery.”
“A great pendant light. Excellent design and a very comfortable light source, especially with a dimmer. But very disappointed it did not offer a white canopy and cord. That would have been terrific. Bill”
“The product descriptions are not the best, but I knew what I was hoping to find. If I were just browsing i don't think I would have "found" something, although the merchandise is very nice.
I needed clarification regarding the item that I purchased. I called and left a message. A representative returned my call, provided the requested information, and I made the purchase online. He was helpful and professional.”
“I only had one small issue with my last order... when I placed the order back in January the shipping time was listed as 1-3 business days. I received an email 2 days later telling me I'd have to wait 6-8 weeks for the order to arrive. I was a bit upset by this but I had my eyes on this particular piece for almost a year already so an extra 2 months wouldn't make a difference anyway. Just wish I would have known upfront. Although I can see that the shipping information has since been updated. Otherwise, I had no issues whatsoever with my order. It arrived well-packaged.”
“I love the selections that you have. I had a hard time getting help with customer service so I just ordered it online. I will order again in the future.”
Hi Machele,
We apologize for the difficulty you experienced getting help with customer service. We’re glad to know you were able to place your order online, and that you love the selections we have at 2Modern. Thank you for sharing your feedback and we look forward to seeing your future orders!
Best regards,
2Modern
“Lovely collection but I had trouble with the website when trying to send a gift of Colorado and charge it to me in Massachusetts. Filled in shipping address and the next was also labeled shipping address. etc. Almost gave up.”
“I love your edgy modern furniture and accessories, but checking out was not easy…once I chose one item, and wanted to go back to the same one for a different size selection it was very difficult to find the same product…I suggest once you have an item in your cart and you press continue shopping it should first go back to that same item in the event you want a different size or color, then lead you to other products..”
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