“i really like the product lineup. But I ordered a lamp and mistakenly ordered the wrong base. I ordered the correct one and then initiated the return process, which is the most restrictive and onerous return policy I have ever experienced. First, when you get the email telling you all the rules, you have 14 days to return it. I did not even receive the item for another week after that! Then you have to pay for shipping and insurance to send it back, include a copy of the email with a written explanation why you are returning it, even though the reason has already been given and if you mark the box at all, you will not get a refund. I have never seen anything so insane for a return policy and it will definitely guide future decisions.”
Hi Linda,
We apologize for the negative customer experience and we appreciate you sharing your feedback with us. A team member from Customer Support will reach out to you to help.
Best regards,
2Modern
“Do not send even email "how you did" email before you send me tracking info. Also ensure that buyers know that you ship it 3-5 business days upfornt, that's up to 7 calendar days with weekend included. I am afraid now I won't meet the deadline since i purchased an item 3 days ago and I just found not even a shipping date is solidified.”
“I purchased a chandelier in January and in August a glass shade broke off the light and fell two stories. I sent pictures of the broken glass and the light fixture and asked to have the shade replaced. Brian informed me the chandelier was no longer made and pretty much I was SOL. After pushing back, I was given the distributer's name. The distribution company wanted me to purchase a new shade for $140.00. Mind you, I am making these inquiries. Brian is doing nothing. Weeks are going by. I finally asked Brian for the manufacturer's information. I sent the same request to the manufacturer, lo and behold, 24 hours later, I received a shipping notice from 2Modern for a replacement shade. I don't know what they are paying Brian to do, but whatever it is, he is clearly overpaid. I am so disappointed with 2Modern, that I will not purchase from them ever again and I will advise my friends, family, and acquaintances to steer clear as well. (I do love the chandelier and am grateful the manufacturer stood by their product)”
“We purchased 4 lounge chairs thinking they were adult chairs, having misread the graphics on the site. They would not return the first two chairs that has been shipped to us, adhering to the no returns policy on open box items. Nor would they stop delivery on the remaining two that had not yet been delivered. Customer service was totally lacking int flexibility or understanding. This relates to a different order than the one depicted here.”
“Shopping itself was super easy. A week went by, after placing my order (after hours on a Friday, I understood that nothing would happen over the weekend). The following Friday I received an email (the first about my order after the confirmation email) that 2Modern was still working on my order and the estimated ship date was still "processing". I called customer service (which announces that it's "award winning" - I'd like to know by whom) and the representative told me there is a delay because the item I ordered was actually being dropshipped by the manufacturer (Ferm Living), and they were relocating their warehouse and didn't alert 2Modern (which seems contradictory since the customer service rep had to know this information in order to tell me). Because of the relocation, 2Modern did not know how long the delay would be. Had I not reached out, I never would have known this and would have no idea when my item will actually be ready. While I understand this is not 2Modern's fault since the item was being dropshipped by the manufacturer, this whole shopping experience - my first with 2Modern - has been anything but positive.”
Hi Michael,
We apologize for your experience with your order. Our Customer Support team will reach out to you to assist. As an alternative, you can contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best Regards,
2Modern
“I ordered the "Hinkley Direct Burial Posts - Black / Photo Cell / 10 Feet" from 2Modern on September 1, 2023. I searched many of the e-commerce sites for it online, but every other online store said that the post was back ordered until September 25. As we are in the midst of a driveway project, and time was of the essence, I was extremely pleased to see that 2Modern said that they had the post in stock and it would ship in 2 to 3 days. This meant that the company we hired to do the excavation and the electricians would be able to finish the job within their estimated time frame.
On September 9th, 8 days after I placed the order, we received an email stating that the post was on back order and would not ship until September 25. I have since learned that all Hinkley inventory is shipped by the manufacturer and not by 2Modern. All of the other e-commerce vendors knew on September 1st that the post was back ordered and stated so.
I am extremely disappointed that 2Modern took over a week to alert us to what every other company knew before I placed the order. I will not order from your company again as you have lost my trust.”
Hi Mary,
We apologize for your experience while placing your order. If there is anything we can help with, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best Regards,
2Modern
Hi Lina,
We apologize for the delay you experienced. We see that your return has been processed, but if there is anything else we can help with, please contact us by phone at 1-888-222-4410 or by email at support@2modern.com. Thank you for sharing your feedback!
Best Regards,
2Modern
Hi Bart,
Thank you for taking the time to share your feedback, and we apologize for your experience with this order. If there is anything we can help with please contact our Customer Support team by phone at 1-888-222-4410 or by email at support@2modern.com.
Best Regards,
2Modern
Hi Kelly,
We apologize for your experience and thank you for providing your feedback. We checked and confirmed that you were only charged once for your order. If there’s anything we can help with, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best Regards,
2Modern
“A table I ordered that was supposed to be in stock took a month to ship. I had to call to check on progress and the rep said she would get back to me but never did. I called a second time and was told it was a UPS problem and the rep would look into it and get back to me. She never did. UPS finally called to say they were processing a loss claim. No follow up and no support from 2Modern on a product available through many other retailers.”
Hi Elisa,
Thank you for taking the time to tell us about your experience. We apologize for the service and lack of communication you experienced. We looked into this and see that a replacement order has been placed for you. If there is anything else we can help with please don’t hesitate to contact our Customer Support team by phone at 1-888-222-4410 or by email at support@2modern.com.
Best Regards,
2Modern
“The shopping experience is fine- but their shipping is absolutely horrific. The delivery service they use has had my dresser for nearly 2 weeks. They insist on scheduling delivery- I was given 2 options each week- 4 hour windows each time. Today my piece was supposed to be delivered between 8:30-12:30 and I continuously get a 4:30-5:30 delivery window update. I’ve tried to reschedule with Metropolitan Warehouse & Delivery and their call center is awful. I will not purchase through 2Modern again due to this experience.”
Hi Cameron,
We apologize for the delivery experience with your order, and thank you for taking the time to share your feedback. We looked into this and see that your shipment was able to be delivered, however if there is anything we can help with please don’t hesitate to contact our Customer Support team by phone at 1-888-222-4410 or by email at support@2modern.com.
Best Regards,
2Modern
“Im still waiting to complete my order fir 3 days, Complely incompetent. The person hasn't responded. Im currently on hold again going in circles. You guys are the worst. I wish there was another option.”
Hello,
Thank you for taking the time to tell us about your experience. We apologize for the service and lack of communication you experienced. We looked into this and see that you were able to connect with our Support Team and regarding your order. If there is anything else we can help with please don’t hesitate to contact our Customer Support team by phone at 1-888-222-4410 or by email at support@2modern.com.
Best Regards,
2Modern
Hi Dennis,
Thank you for taking the time to share your feedback. We apologize for the lack of communication you experienced. We looked into this and see that you were able to connect with our Support Team regarding your order. If there is anything else we can help with please don’t hesitate to contact our Customer Support team by phone at 1-888-222-4410 or by email at support@2modern.com.
Best Regards,
2Modern
