“I placed a $500 order for some glassware and received a bizarre email afterwards with the title “Fraid A;ert” from 2BModern demanding a copy of my credit card statement or they would cancel my order (despite my bank having no issue and saying payment went through). When I called to see if this was a scam or even a real email from them, they claimed it was and because my billing and shipping are different (quite normal in this day and age), that they will not ship without proof of purchase (again, despite Chase assuring me it was fine and they received that 2BModern received funds with no problem). I offered to send an screenshot of my drivers license with my shipping address on it and they refused to accept that as “proof”. I finally asked to speak with a manager and alas, there wasn’t one around (big surprise). AVOID buying from this company unless you want a big headache. All of their products are available on different websites, who likely don’t give customers trying to give them business such a hard time. I regret trying to buy anything from them.”
Hi Melanie,
We appreciate you sharing your feedback regarding your recent order and sincerely apologize for the inconvenience you experienced. Upon receiving your order, a fraud alert was initiated. To protect our customers in such instances, we attempt to verify the purchase before shipment. We understand this process caused frustration and want to assure you that this was not our intention.
Best regards,
2Modern
“Their website experience is very poor. The transaction went through without me actually submitting my order! Somehow, a saved credit card was used. I immediately called and requested the transaction be cancelled. I spoke with someone who told me it would be cancelled. That didn’t happen. My credit card was charged. I have left two emails that have not been responded to. Furious!”
Hi Eve,
We apologize for your experience with your order and thank you for taking the time to share your feedback. We checked on the order and confirm that it is canceled. If you have any questions please contact our Customer Support team by phone at 1-888-222-4410 or by email at support@2modern.com.
Best regards,
2Modern
Hi Jerry,
Thank you for taking the time to share your feedback with us. We looked into your order and we're sorry to hear the return policy was different than you expected. We see that our Support team connected with you and was able to provide clarifying information. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
Hi Tammy,
We apologize for your experience with your order and thank you for taking the time to share your feedback. A team member from Customer Support will reach out to you to see how we can help.
Best regards,
2Modern
Hi Daniel,
Thank you for taking the time to share your feedback with us. We read each review to reflect on what we can do better and how we can improve the customer experience, and we apologize for your experience with your order. We checked on your order and see that a return has been created for you to return the items. If you have any questions please contact our Customer Support team by phone at 1-888-222-4410 or by email at support@2modern.com.
Best regards,
2Modern
“I took so much time picking out 4 bar stools on your website & then you cancelled my order as they are discontinued but still have not updated that on your website, this isn’t fair to customers taking out their time to carefully select items.”
Hi Stefanie,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. We apologize for the misinformation with your order and will update our site. If there is anything we can help with, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
Hi Scott,
Thank you for your feedback. We read each review to reflect on what we can do better and how we can improve the customer experience. A team member from Customer Support will reach out to you to see how we can help.
Best regards,
2Modern
“Bait & switch? Ordered items purported in-stock; and only ordered from 2Modern as opposed to other vendors offering the same item at the same price b/c it appeared you offered the quickest shipping. Ha - was I wrong! Since order confirmation I’ve received at least 10 emails from 2Modern and your shipper regarding delivery delays, unexpected changes to dates and complex instructions. At this time, 10 days after placing our order, we still have no delivery date - other than a vague email from a shipping company we’ve never heard of saying that we’ll receive an update in approximately 5 (more) business days… this is the 3rd such email.”
“A ridiculous and bad experience. Waited over 4 months for a light, after numerous delays it arrived damaged, now are in very slow process to (I hope) return the item and be reimbursed—‘hope’ for as of yet we are still slogging through what should be a very simple return process. The customer service people have always been polite. But I will never buy a light again from 2modern.”
“Not a great shopping experience. After placing my order and waiting several days for notification of shipping, I instead got a message that delivery would be delayed by several months!! Hello, common sense dictates that if an item isn't available, you note that on your website. I wasted a week and have ordered the item elsewhere.”
“You charged my credit card before you shipped it. That is shady. Why. Amazon does not charge until order is shipped. I want to cancel my order and have credit card credited.
Gary Myers
512 949 1747”
Hi Terrence,
We apologize for the issue with your order. Your experience is important to us, and we're thankful you took the time to share your feedback. Our Customer Support team is working to resolve this issue and will be sure to follow up with you. If you have any questions, please contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Best regards,
2Modern
“Three months after I placed my order for a table, it finally arrived -- sort of. The table top and base were delivered but without any legs to connect them. I immediately called customer service and sent photos of the parts that did arrive. I was told that the legs would be delivered in a short time and to call back in a few days to confirm the delivery date. Two days later, I called back. Still no firm delivery date. A few days later, i called again with the same result. Almost two weeks after the initial contact with the company, they finally gave me a tracking number for the legs. At first, the tracking number didn't exist in the shipper's system. A week later, tracking said the package had been returned to the warehouse. Now it was less than a week before Christmas. I had a table top in the middle of the floor of my dining room and no way to serve the family that would be arriving in a few days. Plus 2Modern had had my money (well over $3000) for three and a half months. Until this time, I had been consitently kind and patient with 2Modern. I turned stern (though NOT rude) when the service rep continued to give me the run-around and to interrupt me whenever I tried to ask for the company to pick up the parts and to be given a refund. At least six times I asked him to just listen. He continued to interrupt me and threatened to hang up because I was raising my voice. Raising my voice was the only way to be heard over his interruptions. He insisted that I needed to pack up the table top and base in order to get a refund even though the item weighed too much for me to lift and I no longer had the box they came in. Suddenly after at least thirty minutes of this frustrating conversation, he said, "I'm giving you a refund and I'll arrange to have the table picked up." I have no idea what finally changed his mind. He could have just as easily continued to interrupt me or hung up. While I'm glad my money was refunded, I have no desire to deal with this mercurial, inept, and seeminly deceitful company again.”
